QUALITY ENHANCEMENT SUPPORT TEAM REVIEW SPECIALIST

State of Illinois•Aurora, IL

10d

About The Position

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of four years college, supplemented by a master’s degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research
Requires three years of progressively responsible professional experience in management operations analysis
Requires ability to pass a background check.
Requires ability to travel in the performance of duties. Requires appropriate, valid driver’s license.

Nice To Haves

3 years of professional experience working with and counseling families and children in child welfare services, child protective investigations, or child welfare licensing services
Completion of a master’s degree in social work or a related human services field
3 years of experience navigating an electronic case record system and utilizing the Microsoft Office Suite of products in an office setting in a public or private organization
3 years of professional experience in a public or business organization utilizing extensive knowledge of the application and conduct of management studies
3 years of professional experience in a public or business organization utilizing the ability to analyze problems and develop systems of action
3 years of professional experience in a public or business organization utilizing the ability to present ideas clearly, both orally and in writing
3 years of professional experience in a public or business organization utilizing the ability to work closely with staff and management professionals in planning and developing assignments and conducting management studies

Responsibilities

Serves as Quality Enhancement Support Team Review Specialist
Provides regular case consultation in meetings with managers, field supervisors, caseworkers, and investigators, making recommendations to address negative trends and performance deviations and to facilitate greater consistency and continuity throughout the life of the case
Creates individual team profiles of assigned Department teams on a quarterly basis, including information on both work processes and outcomes
Provides input and makes recommendations to the Field Review Supervisor relative to policies, procedures, and/or rules impacting field review and operations
Identifies to management those benchmarks, timelines, or indicators found to be out of compliance
Attends and provides input into various meetings
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)