Quality Supervisor

RR Donnelley • Durham, NC

19h • $68,500 - $106,900

About The Position

Plan, lead and coordinate all areas of Quality Services to exceed internal and external customer expectations in safety, quality, productivity, schedules, housekeeping and employee relations.
Must have experience with Trading Cards, Printing, and Leadership

Requirements

• Must have the ability and willingness to work multiple shifts, including nights.
• Quality oriented
• Ability to build and lead a team
• Exceptional communication skills
• Strong customer service orientation
• Minimum five years of experience working in a Quality Assurance or similar role within a Commercial Printing environment
• Minimum of one year’s experience in a formal Leadership role
• Associate's degree in an applicable field is required

Responsibilities

• Work to eliminate all unsafe behaviors and conditions within the plant.
• Fully support and practice Safety Training Observation Program techniques on a daily basis.
• Assure the maintenance of excellent housekeeping practices and safety awareness on all shifts.
• Maintain positive communication within the Quality department on all shifts.
• Communicate effectively with all internal external customers to insure that all production requirements, schedules, quality, and final deliveries of our products are satisfactory.
• Evaluate current technical and business data related to quality assurance.
• Make recommendations directly with manufacturing staff on the testing or trial usage of any new or alternate products and methods affecting product quality. This includes discussing such new or alternate products/methods prior to production use.
• Discuss job specifications with sales and Customer Service Representatives on all new and existing accounts experiencing problems.
• Perform the proper evaluation, investigation and response to customer complaints.
• May make recommendations regarding hires, terminations, promotions, transfers, and training of Quality personnel.
• Motivate staff in support of department objectives and timely and effective schedules to ensure production goals.
• May be responsible for determining appropriate staffing for each shift along with other supervisors, departments and co-workers.
• Coordinate staffing efforts to effectively meet all quality and production requirements.
• Foster the continual use and implementation of the philosophies and tools that are taught through our Total Quality Program.
• Promote the concept of working together as a team and with other departments to build continual improvement within the company.
• Perform other related duties as required.

Benefits

• RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree