Quality Services Director - Health Central/Horizon West

Orlando Health • Ocoee, FL

15h

About The Position

Provides leadership and support to activities, processes, and policies resulting in high quality patient care driven by system-wide clinical practices and standards. Works closely with the hospital’s nursing, medical staff, executives, and quality team to support the Orlando Health strategic vision for quality improvement, regulatory compliance, and all aspects of patient care that ties into the Orlando Health overall strategic plan and supports Orlando Health’s commitment to patient safety and best practice environment.
“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.”
Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.
ORLANDO HEALTH - BENEFITS & PERKS:
Competitive Pay
Evening, nights, and weekend shift differentials offered for qualifying positions.
All Inclusive Benefits (start day one)
Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.
Forbes Recognizes Orlando Health as a Best-In-State Employer
Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.
Employee-centric
Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

Requirements

• Master’s degree required in a clinical discipline, industrial engineering, or related field. MSN preferred.
• Active nursing license preferred.
• Minimum of five (5) years’ experience in leading patient care and quality initiatives in a healthcare institution.

Responsibilities

• Responsible for effectively communicating the corporate initiatives and expectations to all team members and physicians at the facility.
• Works with the medical, nursing, allied health/support services leadership and senior leadership to implement strategies focused on quality, safety, and service.
• Collaborates with the performance improvement team.
• Works with various quality councils to identify performance improvement opportunities.
• Responsible for the hospital’s progress on quality score card and Board metrics.
• Establishes and maintains an open and positive working relationship with the medical staff, hospital leadership team, and other nursing, and allied health/support services leaders.
• Participates in the integration of healthcare technology and information management systems that support service needs.
• Responsible for compliance of all regulatory standards related to clinical care (JCAHO, AHCA) at the hospital level.
• Works with the leadership team to develop a culture and practice environment that embraces quality and patient safety and is in compliance with the requirements of the various regulatory agencies.
• Works collaboratively with the CQO to develop and implement the hospital level strategic plan for quality and safety.
• Promotes a satisfied, healthy work environment for the workforce by establishing a climate of growth, challenge, and development of all team members.
• Organizes and leads workgroups to achieve success with hospital quality metrics.
• Works with the CQO and Chief Financial Officer (CFO) in the development and management of the department budget.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates on committees related to quality and patient safety as appropriate.
• Provides education and training related to quality and patient safety for the staff.
• Produces reports to meet the needs of the physicians, practice managers and leadership that will facilitate the identification of areas of improvement opportunity within OH and/or document progress of improvement activities.
• Makes regular visits to the various departments within OH to promote the culture of quality and safety, to serve as a resource for the staff as related to quality and safety, and to observe the daily operations within the practices to identify potential areas for process improvement or enhancements to patient safety.

Benefits

• Competitive Pay
• Evening, nights, and weekend shift differentials offered for qualifying positions.
• All Inclusive Benefits (start day one)
• Student loan repayment
• tuition reimbursement
• FREE college education programs
• retirement savings
• paid paternity leave
• fertility benefits
• back up elder and childcare
• pet insurance
• PTO/Holidays
• Forbes Recognizes Orlando Health as a Best-In-State Employer
• Employee-centric

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees