Quality Program Manager

UChicago Medicine • Chicago, IL

8d • Hybrid

About The Position

Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine, as a Quality Program Manager in their Quality Performance Improvement department. This is an on-site position with opportunities for remote work, requiring the candidate to be based in the greater Chicagoland area. The Quality Performance Improvement (QPI) team supports clinically focused improvement endeavors to understand, improve, and sustain high-value, patient-centered care across the community. Under the direction of Clinical Excellence, QPI advances organizational priorities aligned with strategic and annual operating plans, Clinical Excellence Priority Scorecard Measures, and quality goals. In partnership with clinical and operational leaders, QPI team members implement sustainable improvements to ensure UChicago Medicine practices evidence-based care with high reliability, transform health care by testing new ways to deliver value-based care, and solve challenging problems through new innovations. QPI team members skillfully apply methods and tools within the core competencies of quality improvement, process improvement, project management, and group facilitation to achieve project aims aligned with organizational goals. Team members work effectively with diverse roles across the system to identify inefficiencies, develop solutions, and lead improvement initiatives. In this role, the Quality Program Manager specifically supports clinically focused improvement endeavors to understand, improve, and sustain high-value, patient-centered care across the community.

Requirements

• Bachelor’s degree in healthcare, engineering, or performance improvement field or equivalent
• Possess a minimum of 5-7 years’ experience in healthcare, performance improvement, project management, or other advanced position
• Exceptional communication and interpersonal skills with all levels of staff, including physicians and administrative staff
• Experience facilitating groups with many different stakeholders
• Ability to elicit cooperation and maintain productive working relationships with internal and external leaders
• Knowledge of performance improvement techniques and methodologies
• Ability to lead complex, interrelated portfolio of projects, using program management tools and techniques
• Ability to set strategic vision for portfolio/ program and is accountable for all quality-related operations and goals in the focus area to have a major impact on clinical operations and outcomes in that area
• Ability to manage, interpret, and present data
• Self-motivated: given appropriate direction for goals, must be able to work autonomously in a sometimes ambiguous and changing environment

Nice To Haves

• Master’s degree in public health, healthcare administration, business administration, nursing, or another healthcare related field
• Possess a minimum of 5-7 years’ performance improvement experience in a hospital, or large health system
• Experience with clinical terminology

Responsibilities

• Assist in the strategic planning, development and maintenance of cascading quality plans tied to long term quality goals
• Partners with the quality physician lead to formulate long term strategic plan as well as annual goals, targets and plans
• Oversee the prioritization and portfolio of quality projects in partnership with the QPI director and area quality leaders
• Execute the project plan and provide daily support for moving the project forward on large strategic initiatives. Collaborates and oversees the project management of projects within the program
• Identifies and communicates alignment and impact of project plans on related projects within the team’s portfolio and across the organization
• Designs a comprehensive approach to meet projective objectives that make appropriate use traditional QI and PI tools.
• Applies novel methods to enable project success
• Provides mentorship and guidance to UCM staff on use of QI tools/approaches.
• Teaches QI to healthcare professionals
• Develop and carry out the strategy for the facilitation of large, complex, multidisciplinary meetings and design sessions
• Develops coherent, actionable summaries from the input of many stakeholders generated during meetings and design sessions
• Collaborate with data teams within UCM to ensure data and analytics needs of assigned projects are satisfied and garner the most effective clinical monitors and insight to drive improvement, while allowing for efficient analytics processes
• Identify data collection and analysis needs as appropriate when relevant data does not exist electronically, design efficient data collection and analysis plans to meet those needs

Benefits

• Full complement of benefit options for eligible roles (refer to UChicago Medicine Careers Benefits page for details)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees