Quality & Process Improvement Analyst

Proctoru Inc. • McLean, VA

10h • Hybrid

About The Position

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision: “To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.” Our Vision starts with our values—Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning. The Role: The Quality and Process Improvement Analyst is a cross-functional role responsible for execution of Meazure Learning’s compliance program by assessing, investigating, auditing, and documenting actual results against established standards, policies, and procedures. The department for initial focus will be operations but may later include sales, engineering, and product.

Requirements

• Assertive, with the ability to work well collaborating as part of a team
• Process-oriented with ability to juggle multiple projects with thoroughness and precision, to prioritize and to meet aggressive deadlines
• Comfortable working autonomously with ability to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate
• Focused on getting results for the customer and company; resourceful in solving problems and comfortable making decisions
• Advanced written and verbal communication skills
• High energy, relentless optimism in pursuit of achieving outcomes
• Proficiency in Microsoft

Nice To Haves

• Experience with Meazure Learning applications and/or in the Higher Education / Academic industry preferred

Responsibilities

• Observe, investigate, and audit processes within a business segment or functional area as directed in alignment with an established project
• Assist in the Proctor Error Report process (PER) and prepare documentation and process quality compliance reports by collecting and summarizing information and trends
• Share knowledge and provide coaching on processes and systems within the team and cross functionally, as needed
• Assistin the identification and documentation of process risks and associated impacts; assist in the development of methods to reduce such risks
• Other relevant projects as needed or assigned

Benefits

• Competitive Salary
• Exceptional Benefits: 401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
• BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
• Generous flexible time off approach
• Professional development
• Remote and hybrid first organization
• Great working environment with a team of exceptional people
• Learn more at www.meazurelearning.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed