About The Position

Under the direction of the Quality Manager & Patient Safety Officer, this role shares accountability for quality and safety system outcomes with Service Line/Value Stream (SL/VS) leadership teams by performing data surveillance and analysis and leading quality & safety improvement initiatives aligned with System and SL/VS leaders’ quality goals. This role also promotes workforce and Medical Staff engagement in culture of safety behaviors and continuous improvement work. Education BSN Required. Certification, Registration & Licensure Current valid New Hampshire Board of Nursing Registered Nurse License required. Certification or equivalent clinical experience in Service Line/Value Stream specialty desired CPPS or comparable certification which incorporates safety and process improvement skills and knowledge desired. Experience At least five years of experience in a clinical role Specialty certification or equivalent clinical experience in SL/VS specialty desired CPPS or comparable certification in safety and process improvement Project Management Proficient data analytics and visualization skills Well respected by leadership and associates Able to influence cross-functional site leadership Demonstrated experience in successfully facilitating group interaction, process dynamics, and improvement strategies Hands-on approach Excellent written and verbal communication skills Advanced computer proficiency in Excel, Word and PowerPoint Flexible and adaptable to changing roles and priorities

Requirements

  • BSN Required.
  • Current valid New Hampshire Board of Nursing Registered Nurse License required.
  • At least five years of experience in a clinical role
  • Proficient data analytics and visualization skills
  • Well respected by leadership and associates
  • Able to influence cross-functional site leadership
  • Demonstrated experience in successfully facilitating group interaction, process dynamics, and improvement strategies
  • Hands-on approach
  • Excellent written and verbal communication skills
  • Advanced computer proficiency in Excel, Word and PowerPoint
  • Flexible and adaptable to changing roles and priorities

Nice To Haves

  • Certification or equivalent clinical experience in Service Line/Value Stream specialty desired
  • CPPS or comparable certification which incorporates safety and process improvement skills and knowledge desired.
  • Specialty certification or equivalent clinical experience in SL/VS specialty desired
  • CPPS or comparable certification in safety and process improvement
  • Project Management

Responsibilities

  • Promote a safe culture which encourages multidisciplinary collaboration about quality.
  • Utilize clinical knowledge and data analytics to identify opportunities to improve (re)design systems to attain safe, timely, effective, efficient, equitable and patient centered care.
  • Lead, facilitate, manage, and provide project management support to cross-functional teams charged with key quality and safety performance improvement initiatives at local, Service Line/Value Stream and system levels.
  • Manage peer review processes in accordance with regulatory and Medical Staff guidelines.
  • Support service line/value stream compliance with regulatory, registry, and internal quality data collection and submission requirements for the Quality Performance and Patient Safety Department.

Benefits

  • Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
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