Quality Operations Specialist, Intern
About The Position
PG&E is seeking an experienced business professional to be a member of the CAP & SIF Investigations Team, as a Quality Operations Specialist. The CAP & SIF Investigations team is responsible for: Detailed investigations and analysis using established formal causal evaluation methods and tools. Providing analyses and reporting of adverse trends. Developing quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented. Evaluating effectiveness of corrective actions, and recommending improvements in business process, practice and procedures. Managing the CAP database including review and categorization of submissions and working with stakeholders at all levels in the organization for issue resolution. The role is classified as hybrid, working primarily from your remote office and in-person in the Oakland General Office, Fresno, or Sacramento approximately once per week or more, as business needs require.
Requirements
- Qualified candidates are pursuing a Bachelor’s or master’s degree in engineering, Business, Computer Science or job-related discipline at an accredited University.
- Students must be continuing their education towards their degree during and/or after the internship.
Nice To Haves
- 3.0 GPA or greater in both cumulative GPA and major GPA
- Experience in Analysis/Trending/Metrics, Reporting/Governance, Project/Program Management, Engineering, Construction or working in an analytical/regulatory/legal environment and/or related education
- Skilled in PowerBI, Foundry, and SAP applications
- Knowledge of concepts, best practices, tools, techniques, and strategies related to conducting investigations as needed to perform at the job level
- Knowledge of Microsoft Word, Excel, and PowerPoint
- Ability to work in a team environment and support fellow team members
- Strong problem solving and analytical skills and attention to detail
- Strong communication skills, both oral and written
- Takes initiative and can work independently with minimal direction
Responsibilities
- Works collaboratively with stakeholders on moderate and complex issues/actions that are escalated and facilitates agreement of assignment and/or resolution.
- Identifies, analyzes, and improves existing business processes within a department to meet new goals and objectives.
- Reviews failure data, performs trend analysis, and makes recommendations to improve system performance.
- Verifies corrective actions are implemented and validate effectiveness to prevent recurrence.
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What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
