Quality Assurance Operations Specialist

Commonwealth Fusion Systems•Devens, MA

20h•$90,000 - $145,000•Onsite

About The Position

Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. Combining decades of research, top talent, and new technologies, weâre designing and building commercially viable fusion power plants. And we're working with policymakers and suppliers to build the energy industry of the future. Weâre in the best position to make it happen. Since 2018, weâve raised nearly $3 billion in capital, making us the largest and leading private fusion company in the world. Now weâre looking for more thinkers, doers, builders, and makers to join us. People whoâll bring new perspectives, solve tough problems, and thrive as part of a team. If thatâs you and this role fits, we want to hear from you. Join the power movement as a Quality Assurance Operations Specialist This position supports the daily execution of core QA processes, including NCRs, DCRM, RCCAs, and inspection data management, while validating system changes in Odoo, Manufacturer, and M-files. Beyond system management, this role acts as a key trainer for engineers and technicians, spearheading continuous improvements to maximize tool usability and efficiency.

Requirements

Bachelorâs degree in a technical or business field preferred, though 5+ years of directly relevant professional experience may substitute for the formal education requirement
Minimum 2â3 years of experience in Quality Management Systems (QMS) development or Process Architecture
Demonstrated experience in managing Non-Conformance (NCR) and Root Cause Corrective Action (RCCA) workflows
Experience in testing and launching new software tools, including creating step-by-step user testing plans to ensure systems work correctly before they are released to the team
Proven ability to author and standardize technical quality documentation aligned with ISO frameworks
Exceptional ability to serve as a bridge between Engineering and Production teams to translate technical intent into executable procedures
Proven ability to work independently and in a team environment, in technical, engineering, and information technology groups
Excellent customer service and training skills with an innate desire to achieve results
Proficiency in foundational quality assurance concepts, such as internal auditing, document management, Nonconformance management, Root Cause and Corrective Action, etc.
Exceptional proficiency in Microsoft Office and Adobe Acrobat for advanced document manipulation
Advanced proficiency in Atlassian tools (Jira, Confluence) for workflow management
Experience in testing and launching new software tools, including creating step-by-step user testing plans to ensure systems work correctly before they are released to the team
Perform activities such as typing, standing, or sitting for extended periods of time
Willingness to travel or work required nights/weekends/on-call occasionally
Work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics

Nice To Haves

Experience in building and leading Internal Auditing programs to drive accountability and risk management
Background in Training Curriculum Design, including creating effectiveness metrics and competency-based tracking
Familiarity with construction projects or similar complex energy/ engineering projects
Regulatory experience with QMS standards, such as Energy, Aerospace, Medical, Automotive, etc.
Knowledge of basic systems requirements for M-Files administration
Expertise in Root Cause Analysis methodologies (e.g., 5-Why, Fishbone)
Ability to identify and implement process automation opportunities to reduce operational "friction"

Responsibilities

Quality Process & Document Development
Standardization: Author and standardize quality documentation to align with ISO frameworks and SPARC requirements
Usability: Focus on improving the accessibility and structure of shop-floor instructions to reduce human error
Document Control Support: Serve as the high-level administrator for Document Control, supporting the QA team with complex workflows
Vendor Requirements: Support standardizing quality requirements for external technical documentation to ensure consistency for the Intersquad team
Cross-Functional Integration
Engineering Liaison: Act as a bridge between Engineering and Production/SASY, ensuring engineering intent is translated into executable, controlled procedures
Root Cause Support: Provide structured analysis (5-Why, Fishbone) support for root cause investigations (RCCA)
Feedback Integration: Create a formal process to ensure that insights from RCCA and NCR investigations are used to update training curricula and shop-floor work instructions
Backfill Capability: Maintain enough cross-functional knowledge to backfill other specialist roles (like Intersquad, Documents or Records) as needed
Training & Competency Framework
Curriculum Design: Translate technical procedures into deliverable training modules for both Quality and other departments
Metrics: Establish effectiveness metrics (knowledge checks/competency tracking) rather than just tracking completion
Onboarding: Support the technical onboarding of new staff to ensure immediate alignment with quality standards
Digital Infrastructure & Tooling
Validation: Assist in developing software validation and testing plans (DEV/ Sandbox/ UAT) for ERP quality-related modules, M-Files, etc.
Access & Audit: Manage user roles, access control, and audit trail verifications to ensure data integrity
Process Automation: Proactively identify opportunities to automate manual quality workflows to reduce "friction"
Change Management: Support rigorous configuration control and system change management records in collaboration with System Engineering
Performance Dashboards: Design and maintain digital dashboards (e.g., in Tableau) to provide real-time visibility into process status and training compliance
Quality Governance (Internal Auditing)
Program Creation: Design periodic auditing programs to ensure accountability in documentation and standards adherence
Culture Building: Foster a culture of introspection and "external audit readiness" across the cross-functional teams
Risk Management: Surface unaddressed risks for quality management to act upon before they impact the SPARC schedule
Closing the Loop: Ensure that every audit finding is linked to a corrective action or a process improvement project to drive tangible changes