Quality Manager

United Alloy•Union, OH

10d

About The Position

The position has the responsibility for managing the Quality Personnel and Quality Department at their facility, which includes effective interactions with all departments at all levels to ensure a safe working environment and continuity of good quality products and services, support for introduction of new products, and qualification of new and revised products and processes. This position ensures that products and services produced are of high quality and satisfy both internal and external requirements. This includes meeting and exceeding customer expectations in compliance with regulatory requirements. The Quality Manager is responsible for ensuring that the facility is following ISO regulations, and that the plant’s quality procedures and systems align with all United Alloy and customer protocols.

Requirements

20/20 Vision in at least one eye and must not be color blind required. (Magnifying lenses (readers, cheaters, etc..) are allowed if the employee normally uses them to read)
Bachelor’s degree in engineering or science preferred, plus a minimum of 10 years of quality management experience in metal fabrication or related field.
Experience and an applied understanding of ISO9001 standard, ISO9001 Internal Auditor experience preferred and developing audit systems and strategies for compliance oversight.
Proven skills in Statistical Process Control (SPC), Gauge Reliability and Repeatability (GR&R) and Total Quality Management (TQM) practice.
Thorough knowledge and understanding of manufacturing systems and solid working knowledge of metal fabrication processes and materials.
Well-developed human relations / people management skills; able to delegate authority and provide guidance, direction, goals, feedback, and discipline. Easily able to develop positive working relationships with a wide range of people.
Strong written communication and presentation skills.
Exceptional problem solving and analytical skills with the ability to make quick and appropriate decisions. Proficient at multitasking and prioritizing.
Well-developed database and spreadsheet experience. Solid financial reporting acumen. Strong overall computer literacy, specifically with Microsoft Office (Project, Excel, Word, PowerPoint).
Ability to travel to supplier and customer locations representing UA.
12 Expected Behaviors of Actively Engaged Person – 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile.

Nice To Haves

American Society for Quality (ASQ) certifications preferred: Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), Certified Quality Manager (CQM), Certified Six Sigma Green Belt (CSSGB), Certified Quality Improvement Associate (CQIA) or Certified Quality Manager (CMQ/OE).
Experience in implementing Operational Excellence Projects (SMED, Six Sigma, Lean) Black Belt certification preferred.

Responsibilities

Responsible for the maintenance of an effective and efficient quality management system that assures products consistently meet customer and United Alloy requirements.
Review in-process quality failures and determine the disposition of nonconforming materials.
Correspond with customers and suppliers to resolve problems.
Lead root cause investigations through to effective long-term resolutions.
Collect and analyze performance data and charts against set indicators and parameters.
Productively engage with customers and vendors on a regular basis.
Coordinate, communicate, and host customer and other audits as required.
Evaluates quality results in relation to product specifications. Determines “pass" or “hold" on borderline cases.
Authorizes and signs certificate of analysis certifying material and test procedures.
When necessary, conducts actual tests as a working manager.
Coordinates the inspection, testing, and evaluation of customer returned goods. Recommends rework or other corrective action.
Periodically conducts quality audits of suppliers and plant operations as applicable.
Plans and conducts on-site audits of supplier’s facilities. Recommends quality improvements to suppliers.
Recommends changing of suppliers who fail to meet quality requirements.
Participates in customer audits and implements changes to meet customer requirements.
Experienced in and drives PPAP activities and submissions.
Serve as the "window" to the customer regarding quality issues associated with new product introductions, engineering changes, complaint management, and customer audit activity.
Performs other duties as assigned.