Quality Manager

SendCutSend Inc•Reno, NV

8h•$75,000 - $100,000•Onsite

About The Position

As the Quality Manager, you are responsible for leading all quality assurance activities within production to ensure customer orders meet established standards. This role oversees audits and inspections, guides and develops Quality Technicians, and drives accountability across all shifts. The Quality Manager investigates quality issues through root cause analysis and corrective actions, maintains accurate documentation and safety controls, and collaborates cross-functionally to resolve concerns and improve processes. Success in this role requires strong leadership, clear communication, and the ability to independently prioritize and manage departmental goals. Why SendCutSend? SendCutSend is an industry-leading on-demand manufacturing company specializing in CNC laser cutting, CNC waterjet cutting, CNC bending, and now, CNC machining! We have facilities in Nevada, Kentucky, and Texas, serving over 300,000 customers across the United States and Canada. Since our founding in 2018, our mission has been to make custom manufacturing accessible, affordable, and approachable for everyone from makers in their garage to Fortune 500 companies. We have an amazing team dedicated to providing excellent service to our customers. We promote a people-first culture where teamwork, attention to detail, and a desire to constantly improve are valued and encouraged. Each employee has a personal, measurable impact on the success of the company, and ideas are welcomed from everyone. At SendCutSend, we're all about getting things done without the unnecessary fluff. If you're ready to roll up your sleeves and help us get sht done, we'd love to hear from you.

Requirements

3–5 years of management or supervisory experience in a manufacturing, production, or quality environment
Strong working knowledge of production methods and quality assurance processes
Understanding of workplace safety protocols and critical safety control points
Strong written and verbal communication skills with the ability to communicate effectively at all levels of the organization
Demonstrated ability to make independent decisions and manage priorities in a fast-paced environment
Strong attention to detail and commitment to accuracy and documentation
Proficiency in email communication and electronic data management systems
Ability to repeatedly lift 25 lbs and lift up to 50 lbs
Ability to stand and walk for 10 to 12 hour shifts
Ability to bend, reach, and work around large industrial equipment

Nice To Haves

Previous experience as a Quality Manager or in a management role
Knowledge of strategic planning and continuous improvement methodologies
Experience leading RCA and CAPA initiatives
Strong supervisory and leadership skills with the ability to motivate and develop teams
Proven problem-solving skills with the ability to prioritize and execute effectively
Experience collaborating with cross-functional and multi-site teams

Responsibilities

Manage production audits and inspections across all shifts, ensuring compliance with quality standards and proper sample selection
Assess the quality standards and integrity of customer orders
Establish clear performance expectations for Quality Technicians, providing coaching, guidance, and constructive feedback
Recognize and reinforce outstanding performance to promote a positive and accountable work environment
Perform Root Cause Analysis (RCA) and lead Corrective and Preventive Action (CAPA) investigations
Support internal investigations, including evidence gathering and documentation
Collaborate with Production, Engineering, Customer Service, and Quality teams across locations to resolve issues and share best practices
Document, track, and address quality issues to ensure continuity in quality assurance efforts
Facilitate regular shift handover meetings to ensure seamless communication between shifts
Ensure adequate time spent across all four production shifts
Verify that critical safety control points are properly maintained and accurately recorded
Maintain and update quality management logs and databases on a daily basis
Determine departmental tasks, priorities, and goals with a high degree of independence
Ensure efficient and timely communication across all channels
Perform other related duties as assigned by the Operations Director