Quality Manager (Apprenticeships)
About The Position
At KnowledgeBrief, a leading force in management training and professional development for over 20 years, we are expanding our apprenticeship and online learning provision. We are seeking a Quality Manager to lead our quality assurance processes and ensure every learner receives an exceptional learning experience. This role sits within the Operations team and works closely with Curriculum, Apprenticeships, and Client Partnerships. Reporting to the Head of Apprenticeships, the Quality Manager plays a pivotal role in ensuring our programmes meet Ofsted expectations, sector best practice, and our own high standards. Our learner-first approach is supported by our innovative KBPro platform and a culture that values authenticity, growth, and collaboration.
Requirements
- IQA qualification (V1 / IQA Award)
- Strong knowledge of Ofsted EIF and quality assurance in apprenticeships
- Experience leading IQA processes and managing IQA/assessment teams
- Experience conducting OTLAs and providing developmental feedback
- Strong understanding of apprenticeship standards and the learning journey
- Excellent data analysis and reporting skills
- Strong communication, coaching, and interpersonal skills
- Functional Skills Level 2 (or equivalent) in English & Maths
- Knowledge of wider regulatory requirements (GDPR, Prevent, safeguarding)
Nice To Haves
- Level 5 teaching qualification (DET, DTLLS, PGCE)
- Assessor qualification (TAQA/A1/CAVA)
- Experience designing and delivering CPD
- Experience working with digital learning platforms or e-portfolios
Responsibilities
- Lead the development, implementation, and monitoring of the organisation-wide Quality Strategy
- Maintain and update the SAR, QIP, and quality calendar
- Conduct quality reviews, deep dives, and audits of teaching, learning, and assessment
- Monitor learner progress, achievement, and satisfaction data to identify trends and improvement opportunities
- Lead OTLAs and provide developmental feedback and coaching to delivery staff
- Support Skills Coaches and Tutors to strengthen pedagogy, assessment quality, and learner engagement
- Ensure consistency and quality of feedback, assessment decisions, and learner support
- Manage the IQA team, including IQAs, assessors, and marking staff
- Oversee sampling, standardisation, and action completion across all apprenticeship standards
- Ensure assessment decisions are valid, reliable, fair, and compliant
- Lead standardisation meetings and support the development of high-quality learning and assessment materials
- Design and deliver CPD sessions on quality, pedagogy, assessment, and Ofsted readiness
- Support new staff induction from a quality perspective
- Analyse quality data to identify risks, trends, and areas for improvement
- Produce quality reports for the Head of Apprenticeships and Strategic Board
- Maintain quality-related risk registers and contribute to business continuity planning
- Work with the Safeguarding Lead to ensure safeguarding themes are embedded in curriculum and delivery
- Monitor learner voice, surveys, and feedback to drive improvements in learner experience
- Ensure all quality processes are documented, up to date, and consistently applied
Benefits
- Dedicated monthly CPD time for your own development
- 5.6 weeks’ annual leave, plus bank holidays and two paid weeks off over Christmas/New Year
- Two weeks’ paid short-term sick leave
- Access to Health Assured employee wellbeing support and rewards
- Opportunities to contribute to exciting cross-team growth initiatives
- Remote working is standard, with occasional in-person away-days in London.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
