Quality Improvement Specialist (Austin Parks and Recreation)

City of Austin

3d • $27 - $32 • Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Under general supervision, coordinates the collection, evaluation, and dissemination of quality improvement & assurance activities and information. The purpose of the Quality Improvement Specialist position is to provide productivity and efficiency to the Operations and Maintenance Division within the Austin Parks and Recreation Department. This position will also be developing training programs as needed.

Requirements

• Knowledge of financial and economic analysis.
• Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
• Knowledge of research methodologies, cost/benefit analysis, statistics, and financial models.
• Knowledge of accounting practices and procedures.
• Knowledge of quality review practices and procedures.
• Knowledge of performance based measurements and competitive analysis.
• Knowledge of municipal finance and accounting.
• Skilled in communication both verbal and written.
• Skilled in team dynamics.
• Skilled in negotiation of projects and programs.
• Skilled in engaging stakeholders and facilitating accurate requirements to capture and manage stakeholder's expectations.
• Ability to assess current operations on an ongoing basis and implement required changes.
• Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience.
• Experience may substitute for education up to the maximum of four (4) years.

Nice To Haves

• Experience undertaking independent research tasks and special projects relating to municipal operations and maintenance best practices.
• Experience writing and preparing memos and presentations for executive level leadership.
• Experience developing data tracking tools and providing visual analysis.
• Experience working with Microsoft applications and developing various types of dashboards.
• Experience developing and conducting training programs.

Responsibilities

• Collects, analyzes, and oversees data entry on relevant quality performance indicators or measures.
• Maintains a database in order to perform trend analysis and provides statistical reporting of trends, other quality reviews, and associated activities.
• Monitors and evaluates appropriateness of facility quality management plans and practices.
• Designs, schedules and conducts quality reviews as appropriate to the facility or service; performs or coordinates chart and/or other medical record reviews and records and/or abstracts specific relevant data as appropriate.
• Coordinates the development or various reports regarding performance of quality indicators or measures.
• Participates in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality management needs of the facility or service.
• Collaborates and consults with other associated facilities regarding current quality management issues and activities.
• Provides quality and compliance assessments of third parties and recommends solutions.
• Reviews, analyzes and ensures compliance with all related local, state, and federal laws and guidelines.
• Prepares work papers, summaries, and reports.
• Provides guidance and recommendations to management in the development and completion of the performance-based budget measures.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees