Quality Improvement Project Manager - BIDMC, OBGYN

Beth Israel Lahey Health•Boston, MA

30d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The QI Project Manager is responsible for supporting the Department of OB/GYN's Vice Chair of Quality, Safety, and Outcomes Equity in facilitating, coordinating, and tracking quality improvement initiatives and rigorously evaluating the performance of those initiatives against stated goals. The position will manage a portfolio of projects supporting departmental and divisional priorities related to patient safety, patient satisfaction, and quality improvement. The QI Project Manager will also draw upon technical skills to determine data needs, design collection tools and reports, query data from data repositories, validate and analyze data, and summarize trends. The incumbent must have exceptional interpersonal and leadership skills, ability to facilitate interdisciplinary teams, and provide expert performance improvement guidance and mentoring to individuals and teams. Job Description: Essential Responsibilities: Develops project scope, goals, and objectives, success criteria, assumptions, and team membership through rigorous analytical processes in collaboration with project sponsor(s). Advocates interdisciplinary participation in all improvement efforts. Negotiate and define the scope of services provided to teams. Ensures effective project planning. Design communication strategies for project progress. Provides project guidance to operational project leaders and sponsors. Analyzes projects by vice presidents or department leaders to assess organizational potential and strategic alignment. Participates in organizational Committees and Councils as assigned (member or support staff). Collaborates with others to develop and execute redesign and performance improvement models. Identify strengths and weaknesses of teams and learning opportunities for individuals and teams. Develops approaches to quantify and report on key performance measures in all improvement work. Provides training in project management and performance improvement, Mentors team leaders and teams. Partners with sponsors and team leaders to strategize team project plans. Ensures equal participation by team members, providing feedback to all levels of the team. Facilitates alignment of goals across the organization. Actively seek information from all customers. Identifies sources of data for teams, including internal and external benchmarking information. Facilitates the documentation of process flows (current/future state). Designs data collection methods and data analyses to support team efforts.

Requirements

Bachelor's degree required - business, healthcare management, or related field preferred; Master's degree in Business or Healthcare Management preferred.
1+ years of related work experience required.
Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications; May produce complex documents, perform analysis, and maintain databases.

Nice To Haves

At least 5 years of QI/PS experience in a healthcare setting.
Excellent skills in client management, team building, and motivating large groups.

Responsibilities

Develops project scope, goals, and objectives, success criteria, assumptions, and team membership through rigorous analytical processes in collaboration with project sponsor(s).
Advocates interdisciplinary participation in all improvement efforts.
Negotiate and define the scope of services provided to teams.
Ensures effective project planning.
Design communication strategies for project progress.
Provides project guidance to operational project leaders and sponsors.
Analyzes projects by vice presidents or department leaders to assess organizational potential and strategic alignment.
Participates in organizational Committees and Councils as assigned (member or support staff).
Collaborates with others to develop and execute redesign and performance improvement models.
Identify strengths and weaknesses of teams and learning opportunities for individuals and teams.
Develops approaches to quantify and report on key performance measures in all improvement work.
Provides training in project management and performance improvement, Mentors team leaders and teams.
Partners with sponsors and team leaders to strategize team project plans.
Ensures equal participation by team members, providing feedback to all levels of the team.
Facilitates alignment of goals across the organization.
Actively seek information from all customers.
Identifies sources of data for teams, including internal and external benchmarking information.
Facilitates the documentation of process flows (current/future state).
Designs data collection methods and data analyses to support team efforts.