Quality Improvement Director
About The Position
Quality Improvement Director Position Summary South County Mental Health Center, Inc. is seeking an experienced and strategic Quality Improvement Director to lead agency-wide performance improvement and compliance initiatives. This leadership role is responsible for developing, implementing, and monitoring quality management systems to ensure excellence in patient care and adherence to regulatory standards. The Director works with a high degree of independence while collaborating with leadership and department teams to drive continuous improvement, manage risk, and support organizational goals. This role is critical in promoting a culture of quality, safety, and accountability across the organization. About Us South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.
Requirements
- Master’s degree in Social Work, Psychology, Health Administration, or related field (required)
- 3+ years of experience in quality improvement, compliance, or risk management (required)
- Strong written and verbal communication skills
- Working knowledge of Microsoft Office and documentation systems
- Strong leadership and strategic thinking skills
- High attention to detail and analytical ability
- Ability to interpret and apply regulatory standards
- Effective communication and presentation skills
- Problem-solving and decision-making capabilities
- Ability to influence and collaborate across all levels of the organization
- Commitment to quality, safety, and continuous improvement
- Background check required
- Drug-free workplace
- Equal Opportunity Employer (EOE)
Nice To Haves
- License in LMHC or Risk Management
- Health administration background
- Strong knowledge of regulatory standards (e.g., Joint Commission, state and federal requirements)
Responsibilities
- Develop, implement, and oversee the organization’s Quality Improvement (QI) program
- Monitor performance metrics and identify opportunities for improvement
- Lead performance improvement initiatives across departments
- Ensure continuous readiness for accreditation and regulatory reviews
- Ensure compliance with all applicable federal, state, and accreditation standards
- Investigate incidents, track trends, and implement corrective actions
- Oversee risk management processes and patient safety initiatives
- Maintain policies and procedures aligned with regulatory requirements
- Collect, analyze, and interpret data to drive decision-making
- Prepare and present reports to leadership on quality outcomes and trends
- Monitor key performance indicators (KPIs) and benchmark results
- Educate and train staff on quality improvement practices and compliance standards
- Collaborate with department leaders to implement best practices
- Support a culture of continuous improvement and accountability
- Conduct internal audits, chart reviews, and program evaluations
- Ensure accuracy and completeness of documentation
- Coordinate external audits and accreditation surveys
Benefits
- Health, dental, and vision insurance
- Paid time off
- Life and long-term disability coverage
- Voluntary benefit options
- 401(k) with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Director
