Quality Engineering Intern

Western Governors University•Salt Lake, UT

13h•$29 - $43•Onsite

About The Position

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Technical 401 Pay Range: $28.60 - $42.93 Job Description Impact This internship provides a current student or recent graduate with hands-on experience in a technical environment while contributing to meaningful, real-world projects. You will support quality and process initiatives, gain exposure to day-to-day operations, and build practical skills that prepare you for a career in technology or engineering.

Requirements

Basic understanding of databases, spreadsheets, and office productivity tools such as Excel formulas, Google Forms, or SharePoint
Strong analytical, technical troubleshooting, and organizational skills
Ability to learn new systems quickly and work effectively in ambiguous situations
Excellent verbal and written communication skills
Strong attention to detail with the ability to maintain confidentiality and follow data security protocols
Self-motivated with the ability to manage tasks independently
Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field
Eligible to work in the United States without sponsorship during the internship period
In good academic standing with an expected graduation date

Nice To Haves

Familiarity with help desk or ticketing systems and cloud-based tools is a plus
Interest in higher education and lifelong learning
Technical certifications
Experience

Responsibilities

Assist with maintaining and updating departmental databases, spreadsheets, and content management systems
Support implementation and troubleshooting of office technology, software applications, and digital tools
Create and update technical documentation, user guides, and standard operating procedures
Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools
Support system testing, form development, and workflow automation using platforms such as Google Workspace and Microsoft 365
Provide first-level technical support to staff, including software setup, printer troubleshooting, and access issues
Contribute to process improvement initiatives through research, analysis, and documentation
Collaborate with IT staff or business analysts on technology-driven projects or service requests
Present a final project or summary of learning to the team at the end of the internship