Sr Quality Engineer

Grote Industries•Avon, NY

9d•Onsite

About The Position

Responsible for serving as liaison between Grote Industries and its customers and suppliers. The QE possesses practical knowledge of various quality tools, including 6 Sigma, 8D, 5S, Kaizen, APQP, PPAP, quality system audits, GD&T, Project Management, Warranty Analysis, Reliability Projections (including Weibull Analysis and other empirical modeling), and Design for Six Sigma. The QE may be called on to lead teams of peers and subordinates during problem resolution or warranty product improvement. Interacts with Grote’s customers. The QE establishes a working relationship with the customers and provides timely, accurate and appropriate responses to customer concerns, problems or requests. When customers encounter product problems, the QE uses disciplined problem-solving processes and principles to resolve issues. May interact with suppliers. The QE will communicate requirements for quality systems, products and processes to the supplier. For quality and/or warranty concerns with the supplier, the QE will ensure the supplier correctly identifies the root cause and implements sound corrective action(s) and gets buy-in from Grote Engineering. Monitors quality systems, metrics and processes to support Grote’s goals (such as PPM targets, Warranty Defect Rates, etc), meet Quality System registration requirements and various customer requirements. The QE works with Teams in establishing quality plans and problem-solving.

Requirements

Bachelor’s degree from an accredited college.
3 years of experience in a similar job, 2 – 3 years of project management experience.
Knowledge in analyzing warranty, and AIAG core tools. Skills in excellent written and oral communication, and preparing analytic reliability presentations. Demonstrated ability to interact with all levels of employees, work at a highly motivated level with a sense of urgency and dedication to accomplishing tasks, type on computer keyboard for extended periods, and multi-task. Experience with conflict resolution, and problem solving. Must be proficient in use of personal computer. Microsoft Office applications and data entry.
Ability to ascend and descend stairs to gain access to a building or to move from one floor to another.
Ability to physically transport general office items/material from one location to another.
Typing for extended periods of time, or otherwise working primarily with finger rather than with whole hand or arm.
Sitting for sustained periods of time.
Ability to see and read PC screens, detect color coding, read fine print, and/or normal-size type print.
Ability to bend body downward and forward by bending spine at the waist, and physically transport general office items/materials from one location to another.

Nice To Haves

OEM/Heavy Truck Tier 1 supplier is a plus.
Six Sigma training, Green Belt preferred.
Quality certifications are a plus.

Responsibilities

Responsible for following all safety procedures and practices.
Handles all customer communication and coordination with multiple sites.
SME of the customer portals on NCMs, PPAPs, and warranty, where applicable.
Uses statistics and other data analysis techniques to monitor and improve products and processes.
Focused on the Continual Improvement of assigned product lines, processes and customers.
Actively works to meet Grote Industries goals and objectives (such as PPM’s, Warranty Targets etc).
Assists and leads Engineering and Manufacturing in implementation of appropriate Quality/Manufacturing tools to ensure quality products, on-time launches at full production approval, irreversible corrective action and more.
Interfaces with customers to determine requirements and resolve issues.
Serves as a member of assigned Product Development Group. Supports the NPI process, procedures and flow.
Acts as champion for assigned initiatives.
Interfaces with customers to determine requirements and resolve issues.
Utilizes quality tools to solve problems
Provides directions to quality inspectors on a day-to-day basis.
Ensures and maintains the quality guidelines, procedures, and standards are consistently followed throughout the manufacturing operation.
Required to follow any other instructions and to perform any other duties as requested by supervisor.
Develops appropriate warranty metrics to facilitate an understanding of warranty issues with Grote products (including those which are purchased for resale).
Manages and reports quality KPIS like PPM, Scrap, internal quality KPIs.
Prepares/submits Production Part Approval Process (PPAP) documentation.
Prepares periodic Quality reports, data and presentations