Quality Director

Electrolux Group • Springfield, TN

1d

About The Position

Responsible for the development, direction, and coordination of programs and
strategic initiatives to reduce Service Call Rate and to increase the overall market
image of the products manufactured and sourced by the Range Group; this includes
the responsibility for increasing customer satisfaction, increasing product
reliability, for being the advocate for product safety and agencies compliance, and
reducing associated costs. The individual will initiate, develop, deploy, measure and
audit goals and objectives that address the business’ overall approach to quality

Requirements

• Bachelors Degree in Engineering or Manufacturing/Quality Sciences or a related field of study
• Ten or more years’ experience in Quality Management with increasing responsibility related to management, supervision, customers, and quality.
• Five years management quality experience in a complex high volume manufacturing business with ISO Certification.

Responsibilities

• Direct and coordinate SCR reduction activities
• Lead the business strategic initiates and programs on quality and quality business philosophy (e.g. ISO 9000/ISO 14001 registration)
• Work closely with Quality Managers and personnel at each location to evaluate the impact of the continuing improvement programs on SCR and customer satisfaction
• Work closely with Business Unit Directors, Product Engineering Managers, Purchasing Agents and personnel to incorporate process and/or design changes needed to reduce SCR’s and improve customer satisfaction and safety
• Work closely with Marketing Managers, personnel, suppliers, and consumers to gain necessary input related to SCR and other quality, safety, regulatory concerns
• Be accountable to the Director of Operations for establishing plans, implementing, measuring and auditing goals and programs
• Primary leadership of implementing and auditing the Quality practices
• Direct and supervise the activities within the Quality Operation at Springfield which includes Field Service, Field Training and ISP, Product Safety, and Quality Audit
• Direct and coordinate the Range Product Safety Review Board of Springfield
• Direct and coordinate the Range quality improvement effort of the Quality Council
• Establish complete department budget

Benefits

• At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager