Quality Customer Service

FXI•Santa Teresa, NM

20h

About The Position

Support FXI Santa Teresa, NM in the following areas:.. Quality-related activities, including incoming inspection, process control, quarantine management, corrective actions and customer service. Ensures proper communication, documentation, and follow‑up to meet customer and company quality objectives.

Requirements

Four-year technical degree.
Knowledge and interpretation of standards.
Hands-on experience in manufacturing quality.
Statistical techniques.
3-4 yrs. in Manufacturing or Quality.
Knowledge of Automotive Quality Req.
Knowledge of ISO-IATF16949.

Nice To Haves

Positive attitude & Resilience
Team player
Work under pressure
Attention to detail
Analytical Thinking
Problem-Solving Skills
Communication Skills
Leadership and initiative
Customer focus
Integrity and Objectivity

Responsibilities

Maintain customer contacts to improve customer relations and improve product quality level by reduced product non-conformances.
Act as liaison with external parties in all matters relating to the Quality System. Includes cross functional contacts, supplier contacts and interplant contacts.
Coordinate and report on all aspects of the plant Quality Systems in support of company goals, policies and procedures.
Support Manager as required
Reports on the performance of the Quality System to management for review and improvement.
Manufacturing support for quality problem solving and Continuous Improvement to reduce quality costs in terms of internal and external non-conformances.
Coordinates internal and external containment activities for nonconformances.
Conducts special projects as directed by the Quality Manager in support of the company goals and the Quality System.
Keep your area clean and organized throughout the shift in accordance with 5S standards.
Understand and fulfill the Environmental Management System (EMS)-related and environmental compliance responsibilities identified in the Position Requirements Training Sheet. Training elements are derived from Santa Teresa EMS SOP, SEPs, SOPs, QCPs, and other EMS-related documents and records, including those listed in the Master Controlled Document List and the Quality and Environmental Records Plan.
Communicates with the supervisor immediately when non‑conforming product is identified
Maintains awareness of environmental aspects and impacts related to the role.
Customer scorecards follow-up and customer portals.
Report any inconsistency or nonconformance on the product and participate in the corrective/preventive actions process.
Authority to stop shipment, stop production to correct quality problems.
Ensures compliance with product requirements by coordinating quality activities and assigning tasks appropriately