Quality Manager - Service Quality
About The Position
Boston Scientific is seeking a Quality Manager – Service Quality Engineering to lead and develop a team of Service Quality Engineers supporting product service quality across our portfolio. This role is a will report into and be a key partner to the Senior Quality Manager – Service Quality Engineering, helping to build the capability, capacity, and culture required to deliver high-quality, compliant, and reliable service support across all divisions. As a people leader and hands-on quality manager, you will ensure Service Quality Engineers are effectively supporting product service development, field performance monitoring, and continuous improvement initiatives—while strengthening quality maturity and consistency across the organization. At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.
Requirements
- Bachelor’s degree in Engineering, Quality, or a related technical discipline.
- Minimum of 7 years of experience in Quality Engineering, Service Quality, or Product Quality within a regulated industry (medical device preferred).
- Minimum of 2 years of people leadership experience, managing technical or quality engineering teams.
- Strong working knowledge of Quality Systems and regulations (FDA QSR, ISO 13485, ISO 14971).
- Experience with investigations, NCEPs, and CAPAs.
- Demonstrated ability to lead in a matrixed, cross-functional environment.
Nice To Haves
- Master’s degree in Engineering, Quality, or related technical discipline.
- Experience working in Capital Equipment, Service or Operations Quality in Medical Device industry
- Strong track record of collaboration across global or multi-divisional organizations.
- Skilled in quality data analytics.
- Proficient in SAP, PLM, or related enterprise quality systems.
Responsibilities
- Manage, coach, and develop a team of 3–5 Service Quality Engineers.
- Build technical capability and quality mindset across the team through coaching, feedback, and development planning.
- Support hiring, onboarding, and performance management to ensure the team has the right skills and capacity.
- Foster a culture of accountability, collaboration, and continuous improvement aligned with Boston Scientific values.
- Ensure effective Service Quality Engineering support for product development, sustaining engineering, and post-market activities.
- Oversee execution of service quality deliverables including service risk analyses, service plans, documentation reviews, and validation activities.
- Support management of service-related investigations, NCEPs, and CAPAs, ensuring timely, high-quality root cause analysis and corrective actions.
- Monitor field performance trends and partner with cross-functional teams to drive reliability and service improvements.
- Partner closely with Service Development Engineering, Design Quality, Field Service, and Divisional Quality teams.
- Ensure Service Quality perspectives are represented in design reviews, change control, and post-market discussions.
- Collaborate with the Sr Quality Manager – Service Quality Engineering to align priorities, balance workload, and scale support across divisions.
- Partner with the Sr Quality Manager – Business Process / I&S Steward to strengthen integration between product-specific service quality and global service processes.
- Support initiatives to mature Service Quality Engineering processes, tools, and metrics.
- Drive consistent application of Quality System requirements related to installation, servicing, and post-market performance.
- Identify opportunities to improve efficiency, consistency, and effectiveness of service quality activities.
- Support audit readiness and compliance for service-related quality processes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
