Quality Control Specialist
About The Position
At United Built Homes (UBH), we don’t just build houses—we help families build their future. With over 65 years of experience, we’re proud of our family-owned roots and the long-standing relationships we’ve built along the way. We’re looking for a detail-oriented and organized Quality Control Specialist to join our corporate team in Shreveport. This role plays a critical part in ensuring accuracy, compliance, and consistency across our mortgage and closing processes, while also serving as a key administrative and operational support function.
Requirements
- Exceptional attention to detail and organizational skills
- Strong written and verbal communication skills
- Ability to work independently, prioritize tasks, and meet deadlines
- Ability to work Monday - Friday, 8:00 am - 4:45 in Shreveport, LA location
- Comfortable with data entry, spreadsheets, and document review
- College degree or some college coursework preferred but not required
- Previous experience in an administrative, construction, quality control, mortgage, or title-related role preferred
Nice To Haves
- Collections, Credit Bureau reporting, and calculating accrued interest is a plus
- Experience with Accounts Receivable and reconciling accounts is a plus
Responsibilities
- Review closing and loan documents for accuracy
- Request missing documentation and follow up on corrections
- Update internal systems with requirements and monitor uploaded corrections
- Maintain ongoing communication with co-workers regarding closing documentation
- Provide front-desk and phone coverage as primary backup
- Serve as backup support for Loan Servicing functions, including posting payments and reporting to credit bureaus
- Draft and proofread state-specific mortgage releases and related loan documents as primary Mortgage Release backup
- Assist with investor-related and loan servicing tasks as needed
- Perform additional duties and special projects as assigned
- Assist with incoming calls and general office coordination as needed
- Perform data entry, report generation, document preparation, and file maintenance
- Support other UBH team members with administrative tasks as needed
Benefits
- Competitive hourly pay based on experience
- Medical, dental, and vision insurance
- 401(k) with company matching
- Paid vacation, sick leave, personal time, and paid holidays
- Disability and life insurance
- A supportive, team-oriented company culture
- True work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
