Quality Control Specialist
About The Position
We are seeking a highly-organized and detail-oriented individual to fill the role of Quality Control Specialist. This position is pivotal in conducting quality control reviews of child care fee assistance records, ensuring continuous quality improvement in child care fee assistance programs. The role involves reviewing applications to verify fee assistance eligibility and documentation requirements, supporting process improvement through sampling reviews, and identifying common errors to facilitate ongoing staff training. Additionally, the Quality Control Specialist serves as a resource to colleagues for clarifying program policies and requirements.
Requirements
- Proficiency in document control, quality control, and quality assurance.
- Experience in data entry and case management.
- Detail-oriented with technical assistance capabilities.
- Case review experience.
- Ability to work independently and as part of a team.
- Adaptability to change.
- Minimum of a BA/BS degree or at least one year of experience in program administration or direct service to clients.
- Proficiency in computer skills and experience with the Microsoft Office suite of products.
- Exceptional interpersonal and verbal skills.
- Ability to comprehend and master policies and requirements of fee assistance programs.
- Proven record of achievement in meeting program productivity goals and accuracy targets.
- Demonstrated reliability and timeliness in attendance.
Responsibilities
- Review fee assistance applications to ensure compliance with eligibility requirements.
- Examine paper and electronic records to ensure adherence to internal processes and timelines.
- Identify errors using established systems.
- Communicate with cross-team colleagues to resolve questions and correct errors.
- Provide regular updates and reports on activities and accuracy to supervisor and departmental leadership.
- Serve as an expert resource on program policies and requirements.
- Assist with special projects and other functions to support organizational objectives.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
