Quality Control Representative

ASCENTRA CREDIT UNION•Bettendorf, IA

15d•$17 - $21•Onsite

About The Position

This position exists to assist with internal audits as part of the overall quality control program. This position is responsible for reviewing the credit union's products and services as assigned, identifying quality issues, and developing processes to minimize errors. This includes assisting with the Mortgage Quality Control program required by the Federal Home Loan Bank (FHLB).

Requirements

High school diploma or GED.
One to three years experience in financial industry.
One to three years experience in mortgage lending.
Knowledge of all lending policies and procedures.
Excellent verbal and written communication skills.
Organized and able to work with interruptions.
Ability to perform under pressure.
Knowledge /Ability to use various computer programs
Knowledge of all laws and regulations regarding this position.
Knowledge of credit union operations.
Excellent communication and organizational skills.
Professional, pleasant, and outgoing personality.
Problem solving ability.
Decision making skills.
Team player.

Responsibilities

Conduct timely quality control reviews of the credit union's products and services according to established procedures.
Perform quality control reviews of the Mortgage Quality Control processes, ensuring adherence to the program’s procedures, and submit monthly audit reports to the supervisor.
Complete quality control reviews of new loan and account records.
Conduct quality control reviews of file maintenance reports and other ad-hoc tasks as required.
Retrieve and forward loan files to risk management software programs and external auditing entities.
Use various reports to track and monitor quality control of consumer and business products.
Assist in other areas of Internal Audit and Quality Control as requested.
Report any concerns related to compliance and policy adherence to the supervisor.
Actively and thoughtfully communicate with their supervisor, plan their goals and development, take accountability for their actions, and strive for excellence.
Promote products and services.
Attend all meetings as required.
Maintain clean and professional work area and appearance.
Maintain positive public relations and promote credit union within the community.
Complete educational programs as required.
Perform the following commitments of service to each and every member at all times: a. Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake. b. Keep a smile in my voice as well as on my face. c. Answer the telephone by the third ring. d. Call people by name and thank them. e. Give people my full and undivided attention; focus on the person face to face and on the telephone. f. Take responsibility for solving the individual’s problem instead of referring it to someone else. g. Deliver on commitments of action(s) to be taken, so excuses won’t be necessary. h. Follow through on necessary action(s) to be sure the problem is solved. i. Know that what’s important is not only who or what created the problem but how the problem can be corrected. j. Protect confidential information.
Other duties as assigned.