Quality Control Coordinator

Newrez LLC•Bethel Park, PA

1d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY The Quality Control Coordinator is responsible for managing appraisal orders from initial receipt through final delivery, including any revisions or addenda. This role coordinates with appraisers, internal teams, and customers to ensure timely, accurate, and compliant appraisal processing while maintaining high quality standards and excellent customer service. DESCRIPTION Essential Functions, Duties, and Responsibilities Appraisal Order Management Process appraisal orders from receipt through final delivery, including revisions and addenda. Assign incoming appraisal orders by locating qualified appraisers and negotiating fees as needed. Recruit appraisers, including conducting due diligence and managing fee negotiations. Perform daily follow-up on appraisal orders in progress. Maintain accurate and complete documentation in the operating system for each file. Quality Control & Compliance Review appraisal reports for errors, omissions, and typographical mistakes. Coordinate with appraisers to obtain required corrections or revisions. Ensure completed appraisal reports meet internal quality standards and customer expectations. Comply with all state, federal, and company policies, procedures, and regulations. Customer Service & Communication Respond promptly to incoming emails and phone calls. Resolve customer issues and answer questions in a timely and professional manner. Commit to exceeding customer expectations by actively listening and delivering effective solutions. Maintain respectful and professional relationships with internal and external customers. Process Improvement & Performance Participate in department meetings to improve appraisal processes and workflows. Follow detailed procedures in a fast-paced environment while ensuring accuracy. Identify opportunities for system and process improvements and suggest solutions. Set personal performance goals and meet departmental goals established by management. Organize, prioritize, and schedule tasks to meet deadlines and project urgency. Maintain high standards of work quality despite pressing deadlines. Ability to effectively and accurately convey information to others. Performs related duties as assigned by management.

Requirements

High School Diploma or equivalent required.
One (1) year of related experience preferred.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to multi-task in a fast-paced environment.
Strong attention to detail and accuracy.
Strong problem-solving skills.
Ability to follow detailed procedures and ensure accuracy.
Effective customer service and interpersonal skills.
Ability to meet deadlines and manage competing priorities.
Proficiency with computer systems and virtual desktop tools.
Working on-site at assigned office location.
Regular and punctual attendance adhering to schedule established by leadership.
Sedentary work in a stationary position at a cubicle for prolonged periods of time.
Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
Light lifting and carrying (up to 20–25 lbs. lifting; 10–25 lbs. carrying)
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator.
Employment will be contingent on this requirement.

Nice To Haves

One (1) year of related experience preferred.

Responsibilities

Process appraisal orders from receipt through final delivery, including revisions and addenda.
Assign incoming appraisal orders by locating qualified appraisers and negotiating fees as needed.
Recruit appraisers, including conducting due diligence and managing fee negotiations.
Perform daily follow-up on appraisal orders in progress.
Maintain accurate and complete documentation in the operating system for each file.
Review appraisal reports for errors, omissions, and typographical mistakes.
Coordinate with appraisers to obtain required corrections or revisions.
Ensure completed appraisal reports meet internal quality standards and customer expectations.
Comply with all state, federal, and company policies, procedures, and regulations.
Respond promptly to incoming emails and phone calls.
Resolve customer issues and answer questions in a timely and professional manner.
Commit to exceeding customer expectations by actively listening and delivering effective solutions.
Maintain respectful and professional relationships with internal and external customers.
Participate in department meetings to improve appraisal processes and workflows.
Follow detailed procedures in a fast-paced environment while ensuring accuracy.
Identify opportunities for system and process improvements and suggest solutions.
Set personal performance goals and meet departmental goals established by management.
Organize, prioritize, and schedule tasks to meet deadlines and project urgency.
Maintain high standards of work quality despite pressing deadlines.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions