Quality & Continuous Improvement Specialist

Gifthealth Inc • Columbus, OH

12h • Onsite

About The Position

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Reporting to the Director of Quality & Compliance, the Quality & Continuous Improvement Specialist is responsible for driving improvements in quality performance, process consistency, and compliance adherence across pharmacy, warehouse, and operational workflows. This role focuses on identifying quality gaps, analyzing trends, and implementing sustainable process improvements to enhance accuracy, reduce variability, and strengthen audit readiness. We are seeking a Quality & Continuous Improvement Specialist to partner closely with Compliance, QMS, Operational Excellence, and Operations teams to improve quality metrics, standardize processes, and ensure adherence to regulatory and internal quality standards. The position plays a key role in fostering a culture of continuous improvement while ensuring quality outcomes align with company and regulatory expectations, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Requirements

• Bachelor’s degree in quality management, healthcare, business, operations management, or related field
• 3–5 years of experience in quality, compliance, or process improvement roles
• Experience in regulated environments
• Knowledge of quality management principles in regulated environments
• Good Documentation Practices (GDP) and data integrity standards
• Process improvement methodologies (Lean, Six Sigma, continuous improvement)
• Audit readiness and compliance expectations
• Knowledge of pharmacy or healthcare operational workflows
• QMS systems and quality tracking tools
• Regulatory frameworks (FDA, Board of Pharmacy, etc.)
• Data analysis and trend identification skills
• Process mapping and workflow improvement skills
• Root cause analysis and problem-solving skills
• Cross-functional collaboration skills
• Abilities to identify quality risks and process inconsistencies
• Ability to translate findings into actionable improvements
• Ability to Influence teams to adopt standardized processes

Nice To Haves

• Quality or compliance-related certifications
• Lean Six Sigma certification
• Experience with quality dashboards and reporting tools
• Experience in pharmacy, healthcare, or logistics operations
• Experience supporting audits or regulatory inspections
• Facilitation of improvement initiatives or workshops skills
• Ability to anticipate quality issues and proactively implement preventative improvements

Responsibilities

• Monitors, analyzes, and reports quality metrics to identify trends, gaps, risks, and opportunities for continuous improvement
• Supports quality-focused continuous improvement initiatives across pharmacy and operational workflows to enhance performance and consistency
• Standardizes processes and promotes consistent execution across operations to support quality, compliance, and efficiency
• Conducts quality audits, reviews, and gap analyses to assess process effectiveness and identify areas requiring corrective action
• Supports root cause analysis for quality issues and implements sustainable corrective and preventive actions
• Develops, supports, and delivers training related to quality improvements, process changes, and documentation standards
• Partners with Compliance and QMS teams to ensure regulatory alignment and support audit readiness through accurate documentation and reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees