3rd shift Quality Assurance

Conduent•Lynnfield, MA

14h•$18 - $20

About The Position

Quality Assurance (QA) is an integral part of operations at the Lynnfield, MA Innovation Center. Every employee at the center is responsible for ensuring we deliver quality in all that we do. The Quality Director and Quality Supervisor, who in turn direct the QA Team to conduct daily Quality Assurance inspection, manage the production QA effort. The overall QA mission is to make sure quality specifications are achieved, and only quality products are released to mail from the facility. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Responsibilities

Inspecting that overall print and mail output quality meets client and USPS specifications.
Inspect reconciliation process of client sent piece counts and print/mail output piece counts.
Observe print, insertion, and Custom Insert transaction processing for compliance with Quality Assurance SOPs.
Support operational compliance with Conduent InfoSec001 policies.
Immediately alerting operations to QA non-compliance situations by:
Stopping non-compliant transaction processing.
Notifying shift supervision and/or operations management of non-compliant transaction processing concern.
Cooperating with Operations to identify, assess, and recover from QA non-compliance.
Increasing QA inspection of non-compliant production to ensure recovery actions have been implemented, and until desired improvement is achieved and sustained.
By engaging Operations or SBU Manager directly, if Shift or Quality Supervisor or Supervisor are unavailable.
Daily QA inspections include random sampling of production work in various Work Areas:
Manual Work Area SOP, Print Room Processing SOP, Machine Insert Processing SOP, NAIC Warehouse SOP, Secure Check Process Controls, Control Desk SOP, Metering & Shipping SOP, Scheduling SOP, Client Specific SOPs with destructive testing (opening sealed envelopes, inspecting and validating package contents, re-inserting, re-sealing, and returning inspected mail pieces to designated trays) from the associated Work Area.