Quality Assurance Team Lead
About The Position
Career TEAM is seeking a detail-oriented and service-driven Quality Assurance Team Lead to support federal and state-funded workforce development programs. This role is responsible for leading quality assurance functions, ensuring data integrity, supporting compliance efforts, and strengthening program operations across teams. Work will be performed under the WIOA (Workforce Innovation Opportunity Act) Program underneath the Pierce County WorkSource umbrella. The Quality Assurance Team Lead plays a critical role in maintaining high standards of data accuracy, documentation, and compliance. This position works closely with Career Advisors, leadership, and compliance partners to ensure all program activities meet contractual and regulatory requirements while supporting strong participant outcomes. This is an excellent opportunity for a professional who excels in process improvement, team leadership, and compliance oversight within a fast-paced, mission-driven environment.
Requirements
- Associate degree or higher, or an equivalent combination of education and experience
- 1–3 years of experience in quality assurance, compliance, data management, or program operations
- Experience leading or supporting teams, with the ability to provide guidance and accountability
- Strong attention to detail with the ability to manage high-volume, detail-sensitive work accurately
- Proficiency in Microsoft Office Suite, particularly Excel
- Strong organizational, time management, and multitasking skills
- Excellent problem-solving and analytical abilities
- Ability to work both independently and collaboratively in a fast-paced environment
- Strong written and verbal communication skills
- Ability to handle confidential information with professionalism and discretion
- Valid driver’s license
Nice To Haves
- Experience in workforce development, career services, or WIOA-funded programs
- Knowledge of WIOA policies, compliance requirements, and performance metrics
- Experience working in a career center or case management environment
- Familiarity with data systems used for tracking participant services and outcomes
- Experience supporting audits, monitoring, or compliance reviews
Responsibilities
- Lead Quality Assurance efforts across WIOA and related programs to ensure compliance with federal, state, and local requirements
- Review case files, enrollment documentation, and data entry to ensure accuracy, completeness, and adherence to policy
- Identify trends, risks, and areas for improvement, and implement corrective actions
- Serve as a subject matter expert on WIOA compliance and policy requirements
- Partner with compliance teams to proactively address findings and ensure timely resolution
- Oversee data accuracy within case management systems, ensuring alignment between participant records and supporting documentation
- Monitor and correct data discrepancies, including enrollment records, service tracking, and expenditures
- Support the preparation and review of compliance reports and data submissions
- Maintain accurate and up-to-date program records in alignment with contractual requirements
- Supervise and support QA staff, providing coaching, guidance, and performance feedback
- Train staff on data entry standards, documentation requirements, and compliance expectations
- Collaborate with Career Advisors and Team Leads to reinforce best practices and improve data quality
- Foster accountability and continuous improvement within QA and program teams
- Develop, document, and refine workflows, SOPs, and QA processes to improve efficiency and consistency
- Partner with leadership to strengthen program operations and ensure alignment across teams
- Support participant lifecycle processes, including enrollments, service tracking, and exits
- Assist with resolving operational challenges related to data, documentation, and compliance
- Work closely with Program Manager, fiscal teams, and external partners to support invoicing accuracy and documentation
- Coordinate with fund source representatives and compliance staff to address data corrections and reporting needs
- Support communication and alignment between QA, program staff, and leadership
- Provide administrative and operational support across program functions as needed
- Assist with tracking expenditures and entering program-related data
- Complete additional tasks and projects as assigned to support program success
Benefits
- Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
