Quality Assurance Team Lead

Liberty Bank•Middletown, CT

About The Position

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB: Reporting to the Manager, Commercial Operations & Quality Assurance, the incumbent is responsible for establishing and leading a centralized Quality Assurance function within Analytics & Operations. This role serves as the primary subject matter expert for operational quality, procedure governance, and audit coordination. This role serves as the primary subject matter expert for operational quality, procedure governance, and audit coordination. The Team Lead ensures consistency, risk mitigation, and operational sustainability by shifting quality ownership to a dedicated function focused on prevention.

Requirements

Bachelor’s Degree in Accounting, Finance, Business Administration or equivalent professional work experience
Minimum 5 years of banking experience with Audit or Quality Control background.
Strong oral, written, and interpersonal communication
Ability to quickly and accurately identify and file various types of loan documents (credit reports, note guarantees, loan agreements, OFAC, etc).
Strong organizational and administrative skills; proficient in MS Office applications (Word, Excel, Outlook).
Proven ability to prioritize work, meet deadlines, work independently and exercise independent judgment when appropriate, while maintaining a high level of attention to detail
Strong working knowledge of Insight or proven ability to learn complex transactional systems.

Responsibilities

Lead and coordinate Operations Quality Assurance team, ensuring clear accountability and workload alignment across QA Specialists.
Serve as escalation point for complex operational, quality, and compliance issues.
Establish team standards, priorities, and performance expectations.
Own and enforce consistency in procedure creation, maintenance, and documentation across Operations.
Implement regular “stress testing” of procedures to ensure audit-ready standards at all times.
Identify gaps, outdated processes, and control weaknesses before they surface in audits or exams.
Act as the primary point of contact for internal and external auditors
Coordinate audit requests, responses, and documentation, reducing disruption to operational teams.
Track findings, remediation plans, and follow-ups to closure.
Analyze quality trends, root causes, and operational risk indicators.
Recommend process improvements that reduce handoffs, rework, and error rates.
Support leadership with data-driven insights on operational risk and capacity.
Oversees QA Specialists in Quality Control review of all new loan boarding and file maintenance to the core system and ensures all loan data entry for accuracy in comparison to Loan Approvals and executed loan documents, CRA/HMDA data entry, any other pertinent loan documentation, and that loan documents meet state and federal regulatory requirements.
Participate in Team Meetings.
Other duties as assigned.