Quality Assurance Team Lead

Policy Reporter • Morrisville, NC

1d • $72,000 - $77,000

About The Position

The QA Team Lead is a player-coach role, with time split between providing leadership for the QA team and hands-on quality assurance delivery, including manual and automated testing. As the leader, this role is responsible for overseeing day-to-day QA work; governing QA tooling, workflows and processes; designing and maintaining automated test frameworks and regression suites; tracking team performance; and coaching and mentoring the QA team to help them advance in their careers.
Reporting to the Associate Director, Operations (PMO, QA), the Team Lead works collaboratively with leadership to help define the direction and ongoing evolution of the QA function.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience
• 4+ years of experience in Quality Assurance and/or Software Development Engineering in Test (SDET) roles
• Experience in test automation, including designing, implementing, and maintaining automated test frameworks and regression suites (e.g., Selenium, Playwright)
• Strong understanding of QA methodologies, defect management, and test planning principles
• Experience working within Agile or iterative software development environments
• Prior experience as a team lead or line manager
• Strong attention to detail and ability to assess and communicate risk effectively
• Ability to debug, troubleshoot, and problem solve using documentation, collaboration, and existing tools
• Strong written and verbal communication skills
• Ability to quickly learn and apply new technologies and tools
• Experience coordinating across multiple teams to ensure stakeholders are informed, aligned, and supported, as well as managing multiple projects and shifting priorities
• Naturally curious with a strong interest in understanding systems, workflows, and user behavior

Nice To Haves

• Experience leading or coordinating offshore/distributed QA teams, ensuring alignment, communication, and consistent quality standards preferred

Responsibilities

• Lead the QA Team and serve as the main representative, including but not limited to:
• Support the priorities and strategic objectives of the organization by ensuring software quality aligns with business and customer needs
• Foster a collaborative, accountable, and quality-focused team culture
• Line manage members of the QA team, including monitoring performance and developing individual capability
• Provide coaching, mentorship, and technical guidance to QA team members
• Perform administrative leadership tasks such as managing workloads, coordinating PTO, and contributing to performance reviews
• Ensure the QA team is equipped with appropriate tools and services by researching options, evaluating fit against team needs, and advocating for adoption in collaboration with PMO and Engineering leadership
• Serve as a professional representative and subject matter expert advocate for the QA team in cross-departmental meetings with Engineering, Product, and the PMO
• Oversee and maintain the relationship with external/offshore QA teams, including coordination of priorities, performance alignment, and ensure consistent quality standards across both onshore and offshore teams
• Team Governance, including but not limited to:
• Track QA projects and testing tasks against team capacity and set priorities appropriately in conjunction with other teams
• Set quality standards, testing expectations, and QA delivery KPIs
• Track team performance and quality metrics; identifying and driving improvement areas as needed
• Improve QA workflows, processes, and supporting documentation to enable the team to work more effectively and efficiently
• Ensure consistent adherence to QA SOPs, testing standards, and documentation practices
• In collaboration with Associate Director, Operations (PMO, QA)
• Help define opportunities for the QA team to contribute earlier and more effectively across the software development lifecycle
• Advocate for QA considerations and standards in planning, estimation, and delivery discussions
• Continuously evolve QA practices, tooling, and test coverage to support company goals and product growth
• In accordance with being a player-coach role, the QA Team Lead will also be directly involved in executing QA work, including responsibility for tasks such as:
• Create, review, and execute detailed test plans and test cases
• Review PRDs, mock-ups, and acceptance criteria to identify testable scenarios and edge cases.
• Perform manual, regression, and exploratory testing across software releases
• Design, implement, and maintain automated test frameworks and regression suites (e.g., Selenium, Playwright) to ensure reliable and scalable test coverage
• Identify, document, and track defects, including clear reproduction steps and impact assessment
• Follow defects through to resolution, including validation and re-testing of fixes
• Conduct risk-based testing to ensure coverage of critical functionality and edge cases
• Utilize testing and debugging tools such as Chrome DevTools, Postman, performance profilers, and related tooling
• Collaborate closely with Engineering, Product, and the PMO to clarify requirements and validate deliverables
• Stay current on QA best practices, tools, and methodologies relevant to modern software development

Benefits

• Competitive compensation package
• US Salary Range: $72,000.00 to $77,000.00
• Canadian Salary Range: $98,000.00 to $105,000.00
• Robust benefits package including extended health benefits, paid-time off, Paid Parental leave, employer-matching retirement savings, etc. and company paid Employee Assistance Program
• Excellent opportunities for personal and career development
• Collaborative and supportive company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level