Quality Assurance Supervisor
About The Position
Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. The Quality Assurance Supervisor leads a team responsible for developing and applying advanced Quality Assurance and Quality Control methods to investigate and resolve complex technical issues. This role oversees work instruction compliance audits performed by Quality Auditors and ensures quality standards are consistently met across production. The supervisor acts as a hands-on leader, driving process improvement, accountability, and continuous learning within the team. Shift: 2 nd shift
Requirements
- Bachelor’s degree in a technical field, or equivalent experience in a manufacturing environment
- Minimum of 1 year of related experience
- Good understanding of production areas, process flows, equipment, and product.
- Good written and verbal communication skills.
- Ensure work instruction compliance & all subsets.
- Basic computer skills, including Microsoft Excel and Microsoft Word.
- Have a good understanding of customer requirements.
- Effective at training & identifying gaps to correct.
- General understanding of GD&T & best practices for measurement systems.
- General understanding of HVAC processes.
- Ability to work in a manufacturing environment
- Ability to stand and walk for extended periods
- Ability to lift up to 35 pounds as required
Responsibilities
- Supervise and direct the work of Quality Auditors
- Oversee and ensure work instruction compliance audits are completed accurately
- Apply advanced QA/QC methods, theories, and techniques to resolve complex technical problems
- Review documented processes and testing procedures and identify improvement opportunities
- Communicate findings, risks, and escalations to immediate manager
- Train team members and identify skill or process gaps
- Hold team members accountable while providing coaching and mentorship
- Ensure compliance with leadership directives (daily, monthly, and annual)
- Act as a hands-on, professional leader and role model
- Maintain flexibility and agility in day-to-day assignments
- Support additional duties as assigned by leadership
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
