Quality Assurance Supervisor - Housekeeping
About The Position
A Quality Assurance Supervisor is responsible for the daily inspection of guest rooms, suites, villas and guest hallways. The Quality Assurance Supervisor is required to complete a minimum of 60 guest room inspections per day for the Resort rooms and 40 for the Tower suites, as well as conduct visual inspections of guest hallways. Inspections must meet Wynn Standards of cleanliness for all guest rooms, suites and villas. The Quality Assurance Supervisor spends up to 90% of their time on the floor, interacting with guests and employees, coaching Guest Room Attendant and Utility Houseperson on room standard techniques and completing written documentation. Participate in special projects during their shift. Proficiency in MS Office and other basic computer applications. Operate the Property management System such as OPERA and the room tracking program.
Requirements
- This position requires that you are 21 years of age or older
- Requires a high school diploma or equivalent and a minimum of two years experience in the Housekeeping field preferably in a four/five star large casino or hotel environment
- Candidates must be detail oriented and have the ability to effectively read, write, and speak English
Responsibilities
- Daily inspection of guest rooms, suites, villas and guest hallways.
- Complete a minimum of 60 guest room inspections per day for the Resort rooms and 40 for the Tower suites, as well as conduct visual inspections of guest hallways.
- Inspections must meet Wynn Standards of cleanliness for all guest rooms, suites and villas.
- Spends up to 90% of their time on the floor, interacting with guests and employees, coaching Guest Room Attendant and Utility Houseperson on room standard techniques and completing written documentation.
- Participate in special projects during their shift.
- Proficiency in MS Office and other basic computer applications.
- Operate the Property management System such as OPERA and the room tracking program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
