Housekeeping Inspector/Supervisor (Quality Assurance Supervisor)

Litchfield Beach & Golf Resort•North Litchfield Beach, SC

11h

About The Position

The Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) is responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates, including, Housekeeping Room Attendants, Housepersons and Public Area Attendants to ensure the hotel’s quality standards are met. Additionally, based on business need, the Housekeeping Inspector/Supervisor (Quality Assurance Supervisor) will be expected to perform regular housekeeping duties as directed by resort management.

Requirements

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Must be able to stand for long periods of time
Passion for providing exceptional service to guests and team members
Responsibility, reliability, and honesty
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Responsibilities

Assists with the supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently
Thoroughly inspects the hotel’s guest rooms, common areas, and storerooms to ensure cleanliness standards are met
Updates appropriate team members of the status of each guest room
Documents the results of the room inspections, resolve deficiencies, and write work orders for maintenance issues
Inspects for any damages and immediately reports to the manager
Efficiently manages, stocks, and controls linen, supplies, and equipment and closets
Performs cleaning duties based on business volume and the resort’s needs
Completes daily room assignments/section assignments for Housekeeping Room Attendants, Housepersons, and Public Area Attendants if needed
Coordinates with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction
Addresses guest concerns promptly and effectively, taking appropriate actions to resolve issues
Greets guests and provides prompt and courteous service
Clean the resort guest rooms/condos as required, including, but not limited to: dusting, vacuuming, changing linens, trash removal, cleaning bathrooms, kitchen area, and common areas
Other duties as assigned