Quality Assurance Specialist
About The Position
Zep Inc. is a leading manufacturer of cleaning solutions for businesses and consumers with operations across the U.S, Canada, and Europe. Our purpose is to make the planet cleaner, safer, and more productive. To fulfill our purpose, we focus on understanding and solving cleaning needs for consumers, as well as business customers across a variety of segments including transportation, industrial, institutional, and food & beverage. We also have a strong presence in the consumer-packaged goods (CPG) segment, where we develop products to help consumers and businesses maintain a clean and safe environment. Our products can be found online and at retail shelves at outlets like Home Depot, Amazon, Lowe’s, Ace Hardware, Grainger, HD Supply, Walmart, and many others. We market our products under well recognized and established brand names, such as Zep®, Enforcer®, Misty®, TimeMist®, TimeWick, and Country Vet®. Zep was founded in 1937 and is headquartered in Atlanta, GA. In 2021, Zep became the official cleaning partner of Atlanta United FC.
Requirements
- Bachelor’s degree in Life Sciences, Chemistry, or related field (preferred)
- Equivalent experience may be considered
- 4–7 years in Quality Assurance in a regulated manufacturing environment
- Experience with quarantine, investigations, and CAPAs
- Knowledge of FDA cGMP (21 CFR 210/211)
- Experience with audits and ERP/QMS systems (e.g., SAP)
- Strong knowledge of cGMP and quality systems
- Problem-solving and root cause analysis
- Attention to detail and documentation accuracy
- Ability to manage multiple priorities
- Strong communication and teamwork
- Ability to work independently
Responsibilities
- Manage quarantine for raw materials, packaging, bulk, and finished goods
- Ensure proper storage, system controls, and status accuracy
- Support material release, rejection, or rework decisions
- Partner with Warehouse, Manufacturing, and QC on inventory status
- Investigate discrepancies and monitor aging materials
- Ensure compliance with cGMP and internal procedures
- Lead or support deviations, nonconformances, and OOS investigations
- Perform root cause analysis (5-Why, Fishbone, etc.)
- Create and track corrective and preventive actions (CAPAs)
- Ensure timely, thorough, and compliant investigations
- Monitor trends and recommend improvements
- Assist with change control and quality impact assessments
- Support complaint investigations and trending
- Maintain SOPs and quality documentation
- Support training compliance and documentation review
- Monitor quality metrics and participate in risk assessments
- Conduct internal audits
- Support external audits (FDA, customers, third-party)
- Prepare documentation for inspections
- Assist with audit responses and CAPAs
- Promote ongoing inspection readiness
- Review batch records for accuracy and compliance
- Identify and correct documentation errors
- Issue and track controlled documents
- Support batch release activities
- Provide QA support on the production floor
- Review and approve logs and controlled forms
- Support validation activities (IQ/OQ/PQ)
- Assist with product release and regulatory documentation
- Participate in continuous improvement initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
