Quality Assurance Specialist - REMOTE

Jobgether

5d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Quality Assurance Specialist. In this role, you will be responsible for evaluating the quality of customer interactions and ensuring compliance with company standards. Your contributions will directly impact the overall performance of the Credit Team, enhancing customer satisfaction and operational efficiency. You'll work closely with supervisors to identify training opportunities and support team objectives. This is a unique opportunity to leverage your expertise and establish a significant impact within a dynamic work environment.

Requirements

High School Diploma or GED required.
4-6 years of experience in credit or Accounts Receivable.
Previous customer service experience is a must.
Self-directed with the ability to work independently.
Strong organizational skills with attention to detail.
Excellent written and verbal communication skills.
Professionalism and integrity in performing job duties.
Ability to work under pressure in a fast-paced environment.
Proficient in Microsoft Office and D365.
Flexibility and adaptability to change.

Responsibilities

Listen to and evaluate inbound and outbound calls of the Credit department staff.
Conduct desktop monitoring to assess team performance and service quality.
Prepare timely evaluations of phone calls and share insights with supervisors.
Complete Aging Reviews for Accounts Receivable Representatives as scheduled.
Identify areas for training and coaching and communicate them effectively.
Maintain accurate reporting spreadsheets and documentation.
Work collaboratively with supervisors and team members to meet customer goals.
Perform additional responsibilities as assigned.