Quality Assurance Specialist - Las Vegas

TORT INTAKE PROFESSIONALS • Enterprise, NV

2d • $23

About The Position

The Quality Assurance (QA) Specialist, sometimes referred to internally as a Processing Agent, focuses on auditing and refining client case profiles to ensure accuracy and completeness. Responsibilities include spell-checking, proofreading, validating personal details, and resolving discrepancies in case criteria. You will play a key role in maintaining the high standards required by our legal partners and ensuring profiles are ready for attorney review. Staying updated on lawsuit-specific requirements and legal campaigns is essential to the role.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2+ years of previous experience in intake, quality assurance, auditing, as a Paralegal, legal secretary, in a legal assistant capacity, or in a related field
• Must be available to work at least one weekend day or evenings as part of a set schedule.
• Proficiency in navigating multiple Customer Relationship Management (CRM) systems.
• Exceptional oral and written communication skills with strong command of grammar and punctuation
• Ability to speak with individuals in a productive and professional manner, demonstrating empathy when necessary
• Strong attention to detail — Having the ability to catch errors and mistakes on case files.
• Competence in addressing delicate subjects, such as sexual abuse, with professionalism and sensitivity.
• Excellent typing skills and adeptness in note-taking

Responsibilities

• Receiving inbound live transfers and reviewing call recordings to verify client information for accuracy
• Place targeted outbound calls to retained clients regarding highly sensitive matters, including cases involving sexual abuse, to clarify information and resolve potential issues with care and professionalism.
• Ensuring compliance with qualifying criteria and rewording notes for clarity to enhance communication effectiveness
• Provide comprehensive responses to inquiries, confirm understanding, and foster a positive, professional, and collaborative team environment
• Contribute to department projects when needed and meet individual objectives when assigned
• Thrive in a fast-paced environment and adapt to updates made to case criteria
• Update information throughout multiple programs and spreadsheets, with concise and surefire precision

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
• Paid Time Off – Generous PTO to help you recharge
• Fulfilling Career Path – Grow your skills while contributing to cases that change lives and hold corporations accountable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED