QUALITY ASSURANCE SPECIALIST

State of Arkansas•Little Rock, AR

About The Position

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.The Quality Assurance Specialist supports the quality management team by performing foundational quality control tasks. This role is integral to guaranteeing that products or services meet internal quality standards and comply with industry regulations. The specialist works under the close supervision of experienced quality professionals, helping to conduct inspections, document findings, and implement basic corrective actions as needed. This is an ideal position for recent graduates or candidates starting their careers in quality assurance, as it offers hands-on training and exposure to the full quality assurance process.

Requirements

Ability to clearly report findings and collaborate effectively with team members and supervisors.
Familiarity with quality assurance software, spreadsheets (e.g., Microsoft Excel), and general computer skills.
Basic analytical skills to assist in identifying quality deviations and supporting the resolution process.
Openness to training and a strong desire to build a career in quality assurance.
Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.

Responsibilities

Assist with routine inspections and testing of products or processes using approved methods.
Collect and record samples and test data to monitor product quality against established benchmarks.
Maintain detailed logs of quality test results, inspection checklists, and non-compliance incidents.
Assist in preparing quality reports and summarizing findings for review by the senior quality assurance team.
Input and validate quality data using spreadsheets or specialized software.
Support personnel with preliminary analysis of quality trends to identify potential areas for improvement.
Ensure adherence to agency quality standards, procedures, and safety protocols.
Aid in internal audits by preparing supporting documents and aiding with follow-up on corrective actions.
Collaborate with production, operations, and engineering teams to communicate quality issues and propose enhancements.
Participate in training sessions and quality improvement initiatives to maintain current knowledge of industry best practices.