Quality Assurance Specialist

University of Southern California • Los Angeles, CA

2d • $37 - $41 • Hybrid

About The Position

The University of Southern California (USC), founded in 1880, is located in the heart of downtown Los Angeles and is the largest private employer in the City of Los Angeles. USC is consistently ranked among the nation’s most prestigious universities, and the USC Leonard Davis School of Gerontology features one of the world’s best degree and research programs in gerontology. The USC Leonard Davis School has an international reputation as a hub of aging research and, with additional strong programs throughout the university, leads the way in defining and advancing the field of gerontology. The USC Family Caregiver Support Center/LACRC provides a full range of clinical services to include assessment of family caregivers to older adults with multiple medical impairments or cognitive impairments including case management, short-term treatment, referral, crisis intervention, and psycho-educational training. Our program is rapidly growing, and we need superstars to join our current dynamic team. We seek a Quality Assurance Specialist to join our team! Our program is rapidly growing, and we need a superstar to join our dynamic team. This is a full-time salaried position that will require substantial commitment and flexibility. The work schedule varies from 8:30 am to 5:00 pm Monday through Friday with some evening and weekend work as needed. The office location will be off University Park Campus, with the possibility of a hybrid remote work schedule. This Quality Assurance Specialist will assist the Associate Director of Clinical & Outreach Administration with audit functions for the center to ensure operations are in compliance with regulations, policies, and procedures. The Quality Assurance Specialist will conduct routine audits to ensure client cases are meeting contract compliance. The Specialist with ensure our team meets contract goals and our Center’s mission for family caregiver support and services. Job responsibilities will include but are not limited to the following: Performs independent quality assurance reviews covering documentation, training, and processes. Develops and maintains quality management system (QMS). Supports the development, implementation, and review of standard operating procedures (SOPs) to evaluate effectiveness of existing programs. Identifies and assesses quality assurance problems and confers with management for action. Makes recommendations through detailed status reports. Maintains appropriate logs or databases of various conditions on a regular basis. Performs general administrative duties (e.g., schedules audits, requests records and documentation) as needed. Communicates with various groups or staff to exchange information regarding compliance matters and address and/or escalate any issues to Associate Director. Reviews weekly/monthly work activity and provide data summary. Assists in development of training materials. Participates in developing and updating training and procedural documentation. Our ideal candidate must have a proven ability to lead by example, should demonstrate strong leadership skills and exemplary performance. This position is funded by a research grant. Accordingly, this position is contingent upon receipt of the necessary funding from this or any subsequent grant to continue employment.

Requirements

• Minimum Education: Bachelor's degree
• Minimum Experience: 3 years
• Minimum Skills: Experience participating in quality assurance activities and knowledge of related quality assurance processes and tools.
• General working knowledge and proficiency in producing documentation to comply with regulatory agency requirements and audit procedures.
• Ability to advise on project procedures and analysis techniques.
• Excellent written and oral communication skills, and an exemplary attention to detail.
• Proven ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements.
• Demonstrated ability to work independently with minimal supervision, deftly handle time-sensitive matters, and meet strict deadlines.
• Demonstrated experience with various computer software programs, electronic quality management systems, and office management software/tools (e.g. Google suite, Slack).

Nice To Haves

• Has MA or is MA eligible in social work or related field (psychology, gerontology, or public health) preferred
• 2 years of experience as a team leader or supervisor.
• Proven ability to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements.
• Experience participating in quality assurance activities and knowledge of related quality assurance processes and tools
• Ability to advise on project procedures and analysis techniques.
• Demonstrated ability to work independently with minimal supervision, handle time-sensitive matters, and meet strict deadlines.
• Demonstrated experience with various computer software programs, electronic quality management systems, and office management software/tools (e.g. Google suite, Slack)
• Bi-lingual language preferred (written & verbal).
• General working knowledge and proficiency in producing documentation to comply with regulatory agency requirements and audit procedures.
• Has strong communication and analytical skills.
• Understands the importance of all responsibilities to include administrative and timeliness of case documentation.

Responsibilities

• Performs independent quality assurance reviews covering documentation, training, and processes.
• Develops and maintains quality management system (QMS).
• Supports the development, implementation, and review of standard operating procedures (SOPs) to evaluate effectiveness of existing programs.
• Identifies and assesses quality assurance problems and confers with management for action.
• Makes recommendations through detailed status reports.
• Maintains appropriate logs or databases of various conditions on a regular basis.
• Performs general administrative duties (e.g., schedules audits, requests records and documentation) as needed.
• Communicates with various groups or staff to exchange information regarding compliance matters and address and/or escalate any issues to Associate Director.
• Reviews weekly/monthly work activity and provide data summary.
• Assists in development of training materials.
• Participates in developing and updating training and procedural documentation.

Benefits

• As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees