Quality Assurance Specialist

ELMCREST CHILDRENS CENTER INC•City of Syracuse, NY

1d•$25 - $25•Onsite

About The Position

The Quality Assurance Specialist (QAS) reports to the Quality Control and Improvement Manager. The QAS monitors, reviews, & analyzes program operations to assure high quality and compliance of services being delivered at Elmcrest Children’s Center. As a member of the Quality Assurance team, the QAS creates, manages, reviews, and completes internal reviews of all program operations’ documentation, focused reviews, and problem identification. Makes appropriate recommendations to program for improvement, as necessary. The QAS communicates all important developments and findings from internal reviews to program leadership and will complete the necessary follow-ups on programs response to findings, ensuring all findings have been addressed. The QAS will create, monitor, and maintain a database that tracks compliance and areas of underperforming quality standards with timelines as mandated by applicable agency, state, and federal guidelines as well as accrediting organizations. Responsible for ongoing tracking of all necessary chart documentation.

Requirements

High School Diploma or GED
Ability to proficiently use Microsoft Office Products (Excel, Word, PowerPoint, PowerBi, etc.)
Practical understanding of Electronic Health Record use and functionality.
Ability to lift 25 pounds without assistance.
Ability to sit, squat, crouch and stand for elongated periods of time.
Ability to lift arms over head in upward reaching motion.
Ability to walk up and downstairs up to several times per day.
Valid driver’s license and auto insurance, free from major infractions and deemed acceptable to our insurance carrier.
Varying levels of travel as determined by departmental needs may be required with this position.
Demonstrated ability to identify trends and conduct root-cause analyses.
Ability to provide constructive feedback with a focus on improved quality.
Ability to communicate in a positive/professional manner both orally and written.
Ability to follow detailed instructions with a high degree of accuracy.
Ability to work independently; complete tasks in the allotted time frame.
Strong problem-solving skills and decision-making skills.
Ability to work at multiple locations when required.

Nice To Haves

Associates Degree preferred.
1 year of QA/QI/Auditing experience preferred.

Responsibilities

Work with all departments to ensure quality and regulatory compliance is well maintained in all processes, documents, procedures, and forms.
Work in accordance with Quality Assurance Compliance Plan to provide oversight and review of documentation practices, broad policy implementation, record review, retention, and accessibility.
Work in accordance with Quality Administration Plan to provide oversight and review of quality improvement measures within all departments.
Maintain a broad understanding of new and existing regulations that may impact the organization’s processes and/or services.
Familiarity with regulations pertaining to DOH, OMH, OPWDD, OCFS, etc.
Provide quality and regulatory support to any department that will require assistance.
Preparing for, facilitating, and executing internal and third-party audits, as necessary.
Responsible for collecting, gathering, compiling, and preparing the materials needed for registration and submission to regulatory agencies.
Develop, review, and maintain all agency policies and standard operating procedures.
Assist with records release requests.
Act as an investigator for all state operation agencies.
Participate in and function, at times, in a role for Risk Management Committee, Residential Incident Review Committee, and Community-Based Incident Review Committee.
Other Duties as Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.