Quality Assurance Specialist Operations

Intertek

2d

About The Position

We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to support initiatives that enhance day-to-day brand standards and elevate the overall guest experience across one of the world’s largest quick service restaurants (QSR) companies. This role plays a key part in ensuring operational excellence by driving consistency, supporting audit programs, and collaborating cross-functionally to implement improvements across restaurant operations. Key activities: Successful implementation of any new restaurant protocols across multiple EMEA markets Successful implementation of operations initiatives Driving improvement in overall restaurant score & sub-metrics In-depth data analysis trending Closely working with multiple EMEA markets to drive improvements Calibration data analysis, and multiple EMEA market meetings Quality check analysis, trends and data analysis Restaurant round completion data analysis, and highlights Failed restaurant data analysis, by type, country Auditor survey data analysis, by type, country, response rates, and auditor trends Scoring accuracy of any newly implemented restaurant audit questions Invoicing analysis Assist in developing and implementing OPS improvement initiatives Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identify if required Support with maintaining operations manuals for all brands

Requirements

• Experience in restaurant management or QSR auditor experience in EMEA region or globally
• Brand standard experience within an international QSR Brand
• Attention to detail
• Competent in MS Office (Outlook, PowerPoint), and extensively proficient in Excel)
• Excellent Analytical skills
• Competent in Power BI
• Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
• Good Planning & organisational skills
• Comfortable with critical thinking tasks, problem-solving investigations and corrective action opportunities
• Has previous experience with training restaurant teams
• Fluent in English is a must

Responsibilities

• Successful implementation of any new restaurant protocols across multiple EMEA markets
• Successful implementation of operations initiatives
• Driving improvement in overall restaurant score & sub-metrics
• In-depth data analysis trending
• Closely working with multiple EMEA markets to drive improvements
• Calibration data analysis, and multiple EMEA market meetings
• Quality check analysis, trends and data analysis
• Restaurant round completion data analysis, and highlights
• Failed restaurant data analysis, by type, country
• Auditor survey data analysis, by type, country, response rates, and auditor trends
• Scoring accuracy of any newly implemented restaurant audit questions
• Invoicing analysis
• Assist in developing and implementing OPS improvement initiatives
• Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
• Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
• Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identify if required
• Support with maintaining operations manuals for all brands

Benefits

• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees