Quality Assurance Specialist / Customer Care Coordinator

ARS-Rescue Rooter

1d•$20 - $21

About The Position

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services. With over 7,000 team members and 45+ years of industry leadership, ARS offers stable, year-round employment and strong career growth opportunities. Pay Range: $19.50 per hour / $20.50 per hour (Bilingual)Schedule: Various shifts between 8:00 AM and 7:00 PM, rotating weekends requiredPosition Type: Full-time, year-round work As a Quality Assurance Specialist / Customer Care Coordinator, you will play a critical role in ensuring customer satisfaction and service quality across our organization.

Requirements

1–2 years of customer service or call center experience required
Complaint resolution experience REQUIRED
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
Proficiency with computers and documentation systems
Dependable, proactive, and solution-oriented mindset
Ability to pass a pre-employment drug screen and nationwide background check

Nice To Haves

4–8 years of experience in quality assurance, quality control, inside sales, or a related customer-focused role preferred

Responsibilities

Handle inbound customer concerns and provide timely, professional resolution
Investigate service quality issues, including pricing, damages, and technician performance
Document and track customer complaints, trends, and resolutions accurately
Collaborate with local service centers and leadership to coordinate effective solutions
Monitor customer satisfaction surveys and respond to negative feedback
Analyze complaint trends and provide quarterly quality reports by branch and region
Support continuous improvement initiatives to enhance the customer experience