Quality Assurance Room Inspector- Full time, Hotel Housekeeping (Harrah's SoCal)

Caesars Entertainment Corporation•Valley Center, CA

37d•$23•Onsite

About The Position

JOIN A TEAM THAT GOES ALL-IN ON YOU Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah's Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you! Assists with the overall day-to-day operation of a diverse work force in the Housekeeping Department. Creates a great time by ensuring that the highest level of guestroom cleanliness is achieved and maintained.

Requirements

Previous housekeeping experience is required.
Strong written and verbal skills are required.
Excellent interpersonal, customer service, organizational, team building, and problem-solving skills are required.
Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels.
Must possess strong people skills with ability to problem solve through listening and responding to the needs of team members.
Knowledge of computers and typing skills are essential.
Must be able to converse, understand, read, and write in English.
Must be able to calmly handle all situations.
Must be willing to work any day of the week and any shift when required.
Must be able to get along well with co-workers and work as a team.
Must present a well-groomed appearance.
Must have an upbeat and outgoing personality.
Must be able to work independently and with co-workers.
Must be able to stand and walk for long periods.
Must be able to respond calmly and make rational decisions when handling guest and team member conflicts.
Must be able to speak distinctly and persuasively to others.
Must be able to stoop, bend, push, pull, and carry up to 75 pounds.
Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level.
Must have good finger movement and rotating wrist motion.
Must be able to tolerate cleaning chemicals, without developing an allergic reaction.
Must be able to work in areas containing secondhand smoke.
Must be able to operate equipment, including vacuum cleaners, computer, copy machine, mop and broom.
Must have good finger movement and rotating wrist motion.

Nice To Haves

Knowledge of Housekeeping operation is preferred.
Knowledge of computers and typing skills are essential.
Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including MSDS, OSHA guidelines would be beneficial.
Preferred dual language English (Spanish).

Responsibilities

Inspects guestrooms to ensure the highest cleaning and quality standards are met.
Provides counseling and supports team members in meeting their responsibilities and becoming part of the team.
Expedites and oversees special requests from the Front Desk such as; Due Outs, rush rooms, Hold rooms, out of order rooms and others not listed here.
Helps ensure GRA's are meeting or exceeding required rooms credits.
Motivates team members to provide superior service to our guests.
Follows guest complaints as needed to ensure guest satisfaction.
Help strip rooms when needed helping to support the team.
Able to clean rooms assigned, when staffing or business levels require.
Ensures the team works safely following all department P&P's as well as OSHA guidelines.
Helps manage and directs houseperson.
Restock supplies and ensure all areas are well-stocked.
Follow established cleaning procedures and safety guidelines.
Report any maintenance issues or safety hazards to the appropriate personnel through the use of HotSOS.
Inspects and evaluates guest rooms and public areas to ensure that it meets specifications and established standards.
Can inspect up to but not limited to 150 rooms inspections per shift as instructed by Supervisor/Manager.
Perform general housekeeping tasks, including dusting, sweeping, mopping, vacuuming, and sanitizing surfaces when necessary or designated by Manager/Supervisor
Ensure stock rooms and carts are maintained with proper supplies.
Meets the attendance guidelines of the job and adheres to departmental and company policies.
Helps direct houseman duties.
Provides on-going employee feedback to be used for employee reviews and coaching's.
Must be able to perform the physical job duties of line employees in emergency situations.