Quality Assurance (QA) Specialist

ASRC Federal•Washington, DC

2d•Hybrid

About The Position

ASRC Federal is seeking a skilled and motivated Quality Assurance (QA) Specialist to perform validation and regression testing that ensures the stability and reliability of IT-related services. This position is responsible for implementing and executing quality assurance processes so that IT systems and applications meet specified requirements, standards, and federal regulations. The QA Specialist will support the full software development lifecycle (SDLC) by developing and executing test strategies, identifying defects, validating functionality, and maintaining compliance standards. This individual will also provide customer support services, ensuring timely resolution of technical issues and maintaining strong communication with stakeholders.

Requirements

2–4 years of experience in Quality Assurance or related IT field.
Advanced proficiency in Microsoft Excel (pivot tables, macros, data modeling, dashboards).
Experience with automated QA testing tools and defect tracking systems (desired).
Strong analytical, organizational, and communication skills.
Proven ability to manage multiple priorities and meet tight deadlines with precision and attention to detail.
Must be a U.S. citizen and hold an active Secret security clearance.

Nice To Haves

Bachelor’s degree in Information Technology, Information Systems, or Computer Science or equivalent experience.
Experience conducting process gap analyses and implementing QA process improvements.
Familiarity with Agile, Waterfall, and Scaled Agile (SAFe) methodologies.
Experience with federal compliance and Section 508 accessibility testing.

Responsibilities

Lead QA efforts across IT system development, implementation, and sustainment projects, ensuring compliance with contractual requirements.
Perform validation and regression testing to confirm the stability and accuracy of restored services.
Analyze documentation to ensure alignment with provisioning rules, technical baselines, and operational directives.
Develop and maintain QA documentation, including test plans, procedures, checklists, traceability matrices, and risk mitigation strategies.
Evaluate deliverables and work products for consistency, accuracy, and completeness; initiate corrective action when necessary.
Track project milestones, schedules, and QA checkpoints using enterprise tools provided.
Coordinate and support audits, reviews, and inspections such as Configuration Control Boards (CCB), Technical Review Boards (TRB), and Acceptance Reviews.
Provide expert-level support in data analysis, performance metric reporting, and documentation of quality trends and process improvements.
Serve as liaison between customers, internal development and systems teams, and leadership to ensure timely resolution of QA issues.
Prepare formal reports and presentations summarizing quality findings, trends, and recommendations for improvement.
Identify, diagnose, and resolve software, hardware, and network issues, taking ownership from initial report to final resolution.
Monitor customer service support mailboxes and resolve reported issues promptly.
Escalate complex and unresolved problems to management or internal application teams.
Contact, schedule and lead customer meetings to discuss their issues and priorities.
Document customer issues, workflows, and resolutions for internal knowledge bases.