Quality Assurance (QA) Manager

Zip•San Francisco, CA

4d•$180,000 - $210,000

About The Position

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role We are looking for a Quality Assurance Manager to oversee all aspects of Quality Assurance at Zip, from setting up test strategies and processes to managing deploys and releases to building a world class QA team.

Requirements

5+ years of experience in quality assurance (automated testing)
2+ years of experience managing high-performing QA teams
Proven track record of attracting & hiring top talent
Experience managing offshore QA vendors
Hands-on experience with test case development, execution and project planning
Strong knowledge of QA methodologies, tools, and industry best practices
Knowledge of industry standard test automation tools and CI/CD
Experience working in agile teams with multiple releases per week
Extreme attention to details and thoroughness
Excellent leadership, communication, and interpersonal skills
BS or higher in Computer Science, Engineering or a related field

Nice To Haves

Experience in SaaS industry
Experience working at a small company with diverse responsibilities

Responsibilities

Develop a deep understanding of the product, both from a customer’s perspective and its underlying technical principles and architecture
Setup, run and be accountable for QA team’s strategy, OKRs and day-to-day operations, including:
Manage entire layers of the test pyramid and deployment processes. Ensure process efficiency and minimal regressions going into production.
Improve test coverage through developing comprehensive test cases for new features, conducting corrective actions on bugs/incidents, regular review and refining existing test cases, and exploratory testing.
Partner with various product team EMs, PMs and TLs to have a strong understanding of product roadmap & timeline, properly manage test case development & quality, and ensure efficient collaboration and prompt communication.
Partner with Infra and Product engineering teams to improve test environments, drive adoption of automated testing, and optimize our deployment process.
Manage the QA team:
Coach and grow team members. Establish high quality standards (e.g. test cases, RCAs, general documentations) and strong sense of ownership
Attract and hire top talent
Ensure the QA team is healthy, motivated and avoid burnout
Be a strong advocate for quality best practices and help the company incorporate them with rigor