Quality Assurance (QA) Manager in IT
About The Position
This position will be hybrid out of either Springfield, IL or Plano, TX. It is not a remote position. Horace Mann is seeking an experienced and strategic Quality Assurance (QA) Manager in IT. The Quality Assurance (QA) Manager in IT is responsible for ensuring that software products, systems, and processes meet defined quality standards before release and throughout their lifecycle. The role blends technical oversight, process governance, and people leadership . Define and maintain the QA strategy , standards, and best practices. Establish quality metrics and KPIs (defect density, test coverage, escape rate, etc.). Continuously improve QA processes using retrospectives and root-cause analysis. Oversee test planning, design, execution, and reporting for projects and releases. Ensure appropriate testing coverage across: Functional testing Regression testing Integration testing Performance & load testing Security testing Review test plans, test cases, and test results . Ensure defects are properly logged, prioritized, tracked, and resolved. Team Leadership & Development Lead, mentor, and develop QA engineers and testers . Assign work, manage capacity, and ensure balanced workloads. Conduct performance reviews and support skill development (manual, automation, performance, security testing). Foster a quality-first mindset across teams. Reporting & Metrics Provide regular quality reports and dashboards . Analyze trends in defects, test effectiveness, and release outcomes. Use data to guide process improvements and investment decisions.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent experience
- 3+ years of experience in leadership
- Proven track record of making strategic prioritization decisions that drive business value
- 8+ years of Quality Analyst experience
- Ability to translate business requirements into technical requirements and development prioritization
- Proficiency in leveraging generative AI tools like ChatGPT, Copilot, or similar to enhance development workflows
Responsibilities
- Define and maintain the QA strategy , standards, and best practices
- Establish quality metrics and KPIs (defect density, test coverage, escape rate, etc.)
- Continuously improve QA processes using retrospectives and root-cause analysis
- Oversee test planning, design, execution, and reporting for projects and releases
- Ensure appropriate testing coverage across: Functional testing Regression testing Integration testing Performance & load testing Security testing
- Review test plans, test cases, and test results
- Ensure defects are properly logged, prioritized, tracked, and resolved
- Lead, mentor, and develop QA engineers and testers
- Assign work, manage capacity, and ensure balanced workloads
- Conduct performance reviews and support skill development (manual, automation, performance, security testing)
- Foster a quality-first mindset across teams
- Provide regular quality reports and dashboards
- Analyze trends in defects, test effectiveness, and release outcomes
- Use data to guide process improvements and investment decisions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
