Quality Assurance Process Improvement, Advisor
About The Position
Join the Clean Energy Revolution Become a Quality Assurance Process Improvement, Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll lead high-visibility initiatives that directly enhance the customer experience by leveraging data analysis to drive impactful outcomes. You'll be a key member of a collaborative team and reach across departments, manage complex projects, and present strategic recommendations to key stakeholders. Your role includes overseeing improvement action plans, supporting management on critical mandates and audits, and ensuring compliance with legal, security, and regulatory standards. This position empowers you to shape quality strategy, influence major decisions, and make a lasting impact on both business performance and customer satisfaction.
Requirements
- Seven or more years of experience with advanced data analytics, reporting and developing process improvement opportunities to ensure quality of processes.
Nice To Haves
- Proven experience leading high-visibility quality assurance initiatives and driving impactful outcomes.
- Strong critical thinking skills and ability to excel in fast-paced, collaborative environments.
Responsibilities
- Tracks and analyzes performance, providing feedback and recommendations on methods to improve quality
- Drives quality assurance improvement plans and uses in-depth knowledge of best practices to implement improvements, facilitating continuous improvements by assessing process and product measures
- Oversees, participates in the design, development, and execution of and ensures data-related work is performed according to company policies and procedures
- Develops training curriculum and educates all levels of the organization in process and performance improvement methods and tools
- Provides support to strategy and policy development and ensures delivery within area of responsibility
- Identifies opportunities for process enhancements across the organization and participates in process improvement initiatives
- Evaluates best practices of data gathering, record maintenance and documentation within the industry, identifies compliance risks and implements risk mitigation to enable innovative solutions
- Analyzes business processes, identifies alternative solutions to replace outdated processes and assesses their feasibility
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Utilities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
