Quality Assurance Manager

Bethany Christian Services USA • Charlotte, NC

13h • Onsite

About The Position

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact. Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Quality Assurance Manager, you’ll help carry this mission forward and make a meaningful impact every day.

Requirements

• Master’s degree in Human Services or a related field from an accredited college
• Broad knowledge of basic principles, concepts, and methodologies of Human Services
• Excellent verbal and written communication skills
• Ability to apply logic and critical thinking for problem-solving
• Experience in child and family welfare
• Reliable with time-sensitive deadlines and tasks
• Ability to maintain a high level of confidentiality
• Able to work well under pressure and adapt to change
• Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite
• Must be 21 years old with a valid driver’s license and at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage
• Must pass a criminal history screen, including state and local child protection agency registries
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity

Responsibilities

• Oversee child welfare contracts within the respective branch location(s)
• Collaborate with DHHS partners to provide data and analysis as needed
• Review case files, documentation, and service activities to ensure adherence to agency policies, state regulations, and contractual performance measures
• Analyze trends, generate reports, and facilitate CQI meetings to recommend strategies for improving outcomes and addressing systemic challenges
• Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care, Licensing, and State Adoption
• Perform regular quality reviews of case records to assess service delivery, identify risks, and verify data accuracy and completeness
• Work closely with directors and supervisors to develop and implement corrective action plans, training needs, and workflow improvements based on QA findings
• Oversee data entry and reporting processes, ensuring timely and accurate submission of reports to funders, accreditation bodies, and internal stakeholders
• Provide training and technical assistance to staff on documentation practices, case compliance, and quality expectations to promote consistency and accountability
• Oversee the distribution and analysis of satisfaction surveys from clients, caregivers, and stakeholders to inform service improvements and measure impact
• Attend trainings and meetings as assigned by the supervisor
• Essential job responsibilities may vary based on the specific needs of each program/department
• May be required or asked to participate in a Bethany-sponsored event
• Complete other duties as assigned

Benefits

• Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• Comprehensive health insurance (medical, dental, and vision)
• 403(b) retirement plan with employer match eligibility
• Generous time off (11 paid holidays, PTO YourWay, paid parental leave, separate sick and paid absence banks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employer paid long-term disability and group term life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager