Quality Assurance Manager

DSV Road Transport•Lancaster, TX

58d

About The Position

The Quality Manager supports the organization in the development, improvement and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support he warehouse including but not limited to receiving, shipping and other related functions. This includes tracking, investigating and correcting OS&D (over, short, and damaged).

Requirements

Must have High School diploma or GED. Bachelors degree preferred.
Preferred 5 years experience in a medium to large warehouse in a management capacity.
2 years experience as a Quality Manager.
Knowledge of warehouse operations with basic GMP as necessary
Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF
Strong computer skills and MS Office Applications are preferred.
Quality related certifications preferred
English (reading, writing, verbal)
Business communication
Medium to high skills necessary
Effective communication skills
Good supervisory and people skills
Ability to develop work instructions, procedures, and visual aids to support the operation

Nice To Haves

Bachelors degree preferred.
Preferred 5 years experience in a medium to large warehouse in a management capacity.
Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF
Quality related certifications preferred
Spanish speaking skills preferred

Responsibilities

Develop and maintain the site QMS documentation such as procedures, work instructions, visuals. Requires making recommendations with regards to procedures, standards to maintain process quality.
Support all client related and applicable QMS requirements.
Coordinate all requirements related to the 5 Star Site Certification Program.
Responsible for managing requirements related to Quality & Training.
When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.
Ensure site is compliant with applicable GMP standards and FDA regulations.
Establish and maintain "quality standards" for all critical functions supporting the operation.
Train site management and employees on the QMS components and requirements.
Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process.
Serve as the primary contact for any external or internal audits; with development of any resulting action plans
Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
Compile and submit assigned daily, weekly and monthly reports to site and/or supported clients.
Develop and monitor key performance indicators and metrics for quality related processes.
Conduct and/or participate in all required department quality related meetings.
Adhere to all company policies and procedures or other communicated rules and/or regulations.
Sponsor the site Training Program including coordinating training documentation
Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.