QUALITY ASSURANCE MANAGER

Apis Services Inc•Reading, PA

About The Position

Supportive Concepts for Families, Inc. is dedicated to supporting individuals with Intellectual and Developmental Disabilities to live a meaningful day defined in the most independent and fulfilling manner possible. The pillars of our success in serving so many people have been due to dedicating ourselves to the constant effort to ensure the physical and mental health of the individual served, to ensure their safety and the safety of the community they live in and to create opportunities for them to ultimately live a happy life in a manner that they choose. The Quality Assurance Manager will function with autonomy, diplomacy and professionalism within the guidelines established by this organization. They will promote the well being of the human aspect of this organization and report any concerns to the Director of Quality Assurance. They will function with the highest esteem in dealing with all employees, supervisors, and consumers of this organization and be an advocate the policies and protocols of the organization.

Requirements

High School diploma and 6 years of experience working directly with individuals with IDD or autism, or
Associate’s Degree and 4 years of experience working directly with individuals with IDD or autism, or
Bachelor’s Degree in Human Services Field and 2 years of experience working directly with individuals with IDD or autism

Nice To Haves

Specialized knowledge of Excel and Power Point
Basic knowledge of statistical operations and functions
Knowledge of local, state, and federal human services rules and regulations
Excellent communication, writing, documentation, and personnel record keeping skills
Excellent organizational skills and detail oriented
Team Leader
Detail oriented

Responsibilities

Assist with the development and oversight of quality initiative strategies throughout program operations and all areas of the organization to improve quality of service delivery while maximizing upon limited resources.
Maintain any required Quality Assurance/ Quality Management certifications.
Oversee quality management activities such as IM4Q, Provider Monitoring, and various audits, in addition to completion of any corresponding required activities.
Assist in the development of any Quality Assurance work plan(s).
Monitor, track, complete reports, and attend internal meetings as required.
Respond to questions/provide additional information as requested by administrative entities.
Review any Waiver monitoring forms and meetings to ensure any needed follow-up action is completed.
Conduct random quality oversights on at least a monthly basis and as requested.
Oversee completion of ODP self-assessment twice annually.
Provide training and guidance to the Program Specialist positions in regards to licensing regulatory compliance.
Review paperwork such as ISP, SNAP and BSP and/or RPPs for accuracy.
Prepare and maintain all required licensing files throughout the year for each resident in preparation for annual licensing and follow up with Program team for needed items.
Facilitate preparation for any licensing and/or quality reviews as needed for any outside entity.
Facilitate on-site inspection with the licensors in conjunction with the Sr. Regional/ Regional Directors.
Review all noted events to determine if they are reportable and consult investigation team when necessary.
Enter incidents as required into EIM, complete final report within timeframes established.
Participate as a Peer Reviewer for the investigation process as needed.
Ensure completion of Investigation Panel Recommendations.
Promote Residents, Staff, and the Agency in a positive manner to neighbors, doctors, families, and the public at large.
Attend meetings and seminars at the request of the Director of Quality Assurance.
Assist the Director of Quality Assurance with special projects as assigned.