Quality Assurance Manager - Orlando

Massey Services • Orlando, FL

7h

About The Position

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Join Our Team as a Pest Prevention Quality Assurance Field Training Manager for Massey Services! Make an Impact and Lead the Way! Are you passionate about training, quality service, and developing teams to their fullest potential? We're looking for a dedicated and motivated Pest Prevention Quality Assurance Field Training Manager to join our team and help us maintain the high standards that our customers and team members have come to expect.

Requirements

• Experience or education in Entomology or Pest Control environment, passionate about developing others.
• Skills: Data Analysis, Statistics and Research Project experience preferred.
• Strong leadership, problem-solving, organizational, and communication skills.
• A keen eye for quality control and the ability to troubleshoot issues effectively.
• Physical & Mental Stamina: Ability to work outdoors and physically manage tasks such as bending, lifting (up to 50 lbs.), and operating equipment.
• Valid driver's license and a clean driving record.
• Ability to obtain necessary certifications.

Nice To Haves

• Experience in product testing is a plus and will be highly valued in this role.
• Degree in Entomolgy or Statistics preferred.

Responsibilities

• Data Analysis: Collecting and reviewing data from the field, to ensure the continued development of products and services for our customers.
• Project a Quality Image: Ensure that our team members, vehicles, and service centers reflect the professional image of our brand.
• Provide Exceptional Service: Lead quality assurance efforts to maintain service excellence across Service Centers, working closely with management to meet production and service standards.
• Train and Develop People: Focus on training and developing Service Management, including organizing routes, assigning work, and verifying the completion of tasks. You'll also support new team members' recruitment, training, and development.
• Vehicle and Equipment Management: Oversee the inspection and maintenance of service vehicles, ensuring they meet safety and image standards.
• Foster Business Growth: Work to prevent service cancellations, ensure customer satisfaction, and support our public relations and promotional efforts.
• Product testing: work with the QA Directors to test and implement new products across the Pest Prevention division, ensuring their effectiveness and seamless integration into our service offerings.

Benefits

• Growth Opportunities: We're committed to your development and offer a structured path for advancement.
• A Positive Work Environment: We prioritize a culture of respect, integrity, and teamwork where every team member's contributions are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees