Quality Assurance Manager

The Stellar Group•Jacksonville, FL

5d•Hybrid

About The Position

The Quality Assurance Manager is responsible for overseeing and implementing quality assurance processes, standards, and procedures throughout all phases of construction projects. This role ensures that all work meets the company's quality requirements, client expectations, and regulatory standards. The Quality Assurance Manager collaborates with project managers, design teams, field staff, and subcontractors to drive continuous improvement and deliver successful, high-quality projects.

Requirements

Excellent written and verbal communication abilities
Strong understanding of quality management systems and industry standards.
Excellent analytical and problem-solving skills to address quality issues promptly and effectively.
Proficiency in continuous improvement methodologies and data-driven decision-making.
Effective collaboration skills to work with project teams and establish quality benchmarks.
Experience in training and mentoring staff on quality standards and best practices.
Ability to stay updated with industry trends and advancements.
Strong organizational and documentation skills.
Attention to detail and commitment to excellence.
Bachelor's degree in construction management, Engineering, Architecture, or a related field.
5 years of experience in quality assurance or quality control within the construction industry.
Experience with quality management systems and auditing techniques.
Strong knowledge of construction processes, materials, codes, and standards.
Proficiency in Microsoft Office Suite and construction management software (Procore or ACC).

Nice To Haves

Relevant certifications (e.g., ASQ Certified Quality Manager, ISO 9001 Lead Auditor) are a plus.

Responsibilities

Develop, implement, and maintain the company's quality management system for design, project management and construction activities.
Establish and communicate quality standards, policies, and procedures to all project stakeholders.
Conduct regular audits and inspections of design documents, construction activities, and finished work to ensure compliance with specifications and standards.
Review submittals, RFIs, and change orders for quality implications and provide guidance as needed.
Lead investigations into quality incidents and non-conformance issues.
Facilitate root cause analysis and implement corrective/preventive actions.
Collaborate with project managers, architects, engineers, and field teams to identify quality risks and recommend corrective actions.
Conduct project debrief meetings, document lessons learned and create preventative actions for future improvement.
Train staff on quality assurance procedures and best practices.
Prepare and present quality reports, metrics, and improvement plans for management and clients.
Stay current with industry regulations, codes, and best practices in construction quality assurance.
Promote a culture of continuous improvement and quality excellence throughout the organization.
Other duties as assigned