Manager Quality Assurance

Hilton • Addison, TX

5d • $75,000 - $100,000 • Remote

About The Position

Your role is important and below are some of the fundamental job duties that make your work unique. What your day-to-day will be like: Perform routine Quality Assurance evaluations. Address inquiries and communications made internally, both verbally and in written communications. Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals. Participate in Consistency exercises. Participate in activities outside of QA to gain a better knowledge of other departments. How you will collaborate with others: Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans. What projects you will take ownership of: Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines. This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As Manager, QA Auditor, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Brands team reporting to Area Manager Quality Assurance, you will perform numerous QA audits and have responsibility for 100+ hotels in your territory. Your main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards.

Requirements

• Five (5) years of management experience - Hotel Operations
• Three (3) years of experience as a General Manager, Executive Committee Member, or Director
• Valid Driver's license
• Travel 90% of the time

Nice To Haves

• BA/BS Bachelor's Degree
• Fluency in a foreign language
• Food Safety certification
• Project management skills
• Working knowledge of product replacement cycles, renovations and physical upgrades
• Problem resolution and consulting skills to mitigate potential conflicts/issues with general managers, owners, and/or internal customers while upholding the integrity of the brand
• Current resident in the states of Ohio, Missouri, Texas, or Louisiana

Responsibilities

• Perform routine Quality Assurance evaluations.
• Address inquiries and communications made internally, both verbally and in written communications.
• Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
• Participate in Consistency exercises.
• Participate in activities outside of QA to gain a better knowledge of other departments.
• Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans.
• Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.
• Perform numerous QA audits and have responsibility for 100+ hotels in your territory.
• Protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards.

Benefits

• Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees